NOC Analyst

A company is looking for a NOC Analyst to provide 24/7 monitoring and incident response for healthcare SaaS platforms. Key Responsibilities Monitor production systems 24/7 using observability platforms to detect anomalies, alerts, and incidents Respond to incidents within SLA, perform initial triage, execute runbooks, and engage on-call engineers as necessary Log and manage incidents in ITSM platforms with accurate categorization, priority, and documentation Required Qualifications 1-3+ years of experience in NOC, IT operations, technical support, or similar monitoring roles Experience with monitoring and observability tools (Datadog, Splunk, New Relic, or similar) Familiarity with incident management and ITSM platforms (Jira Service Management, ServiceNow, PagerDuty) Moderate understanding of cloud infrastructure (AWS, Azure, GCP) and web services Strong troubleshooting skills and ability to follow technical runbooks under pressure