Audiovisual (AV) Field Service Engineer - III

Description: Avidex is growing! Avidex, the one of largest audiovisual systems integrator in the US, is seeking an experienced Audiovisual (AV) Field Service Engineer - III ( also referred to as a Service Technican - III) to support rapid business growth. You will be integral to our company success by helping to strengthening our Service team. We are striving to enable organizations to collaborate and create state-of-the-art audiovisual and unified communication technologies that enhance the way people work, learn and live. That's why we provide an environment focused on openness, innovation, trust and collaboration. You'd be a great fit if you are a passionate leaner, strong communicator, reliable teammate and critical thinker. As the Service Technician III, you will be responsible for troubleshooting, defining, escalating, and resolving audio, video, and control system problems for our support clients and at our customer’s facilities. A strong background in electronics, computers, and audiovisual industry best practices is required. Company Benefits Include: Competitve compensation plan Full medical, dental and visison benefits Flex schedules (depnding on client needs) 401(k) with employer match 120 PTO, 9 paid holidays and 1 Floating Holiday 8 hours to volunteer on your favorite cause Collaborative work environment Tuition reimbursement Career and personal development opportunities Job Responsibilites include: Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems Retrieve and load control system code and troubleshoot control systems Repair connectors, cables, and other system components De-install/install system components, devices, and equipment Provide detailed status ( of system repair and follow up on unresolved issues Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner Provide system training to the owner or client when required Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above. Act as primiary trainer and mentor for Service Technician new hires and trainees when needed Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans Attend training classes and maintain certifications as required by management Following safety standards as required by OSHA and management Requirements: Qualifications and Requirements: Associate degree or equivalent experience. A Bachelor’s degree is preferred Must have an AVIXA CTS certification Must attain a CompTIA Network+ certification within two years of starting this position 6+ years’ previous experience providing technical AV/IT and/or field engineering support Proficiency using Windows and Apple software Must have the ability and technical knowledge to set up and color balance video displays Advanced proficiency with numerous AV manufacturers such as AMX, Crestron, Extron, QSC, and others Must have proficiency with Crestron, Extron and AMX programming languages, and a working knowledge of Python, HTML, C#Pro, or similar types of programming languages, and digital communication protocols such as IP, RS232, RS485, and all forms of USB Must have advanced proficiency setting up and adjusting common audio and video equipment including video and audio-conferencing systems Must have advanced proficiency using software, hand tools and test equipment of the audiovisual and IT trades Must have advanced proficiency configuring wired and wireless TCP/IP networks Excellent communication, customer service and organizational skills, attention to detail, and the ability to meet deadlines and multi-task are all required Work hours will vary according to individual customer site schedules. Some work may require weekend commitments If you have experience working as an Field Service Technician III with strong background in troubleshooting, communication, and ability to commission an audiovisual system installation, we need your skills. Apply today!