Service Operations Representative

Service Operations RepresentativeJob Category: Service Ops Requisition Number: SERVI001179Posted: March 18, 2026Full-TimeHybridHourly Range: $23.08 USD to $30.77 USDDedham, MA 02026, USADescriptionResponsibilities include, but are not limited to:Creating a superior client service via phone and electronic channels for N&D agents, policyholders, and internal clientsAttentively listening to caller needsResponding to inquiries in a timely, effective, and professional mannerCompleting all tasks and interactions with high qualityProviding technical support for N&D's agency and policyholder portalsProperly documenting client interactionsRecording of inquiries, comments, and transactions processedFollowing team Standardized Operating Procedures and contributing to them via feedback to the leadership teamInternally recommending improvements in processes for a better experience for clientsTaking on related tasks, assignments, and ad hoc projects as requiredRequirementsAt least 1-3 years of experience in superior client support experience or transferable customer assistance experienceExcellent communication abilities and a track record of quality work.Professional demeanorAbility to multi-task in an evolving environmentCommitted to being detail-oriented and to providing a quality work productCollaborative with a customer-service mindset.Desired Qualifications and SkillsUndergraduate degree or equivalent experience preferred but not requiredEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.