Customer Success Manager, K-12 EdTech

About SecurlySecurly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools globally. Our mission is to create safer, more supportive learning environments by identifying risk earlier, strengthening student wellbeing, and empowering educators with actionable insight.We are consistently recognized for both our impact and our culture — named a Top Place to Work, a Top 40 Most Used EdTech product, and recognized by GSV as one of the world’s most innovative companies in digital learning. Our team reports strong engagement and satisfaction, reflecting a culture that values ownership, collaboration, and meaningful work.Role OverviewAs a Customer Success Manager, you will own a portfolio of mid-market K–12 school districts in the Northeast and be accountable for adoption, retention, and renewal across Securly products.This is a high-touch, relationship-driven role where you’ll partner with IT leaders, educators, and administrators to drive meaningful outcomes. You will own customer engagement across onboarding, adoption, renewal, and expansion, working closely with Account Managers to retain and grow your portfolio.Compensation: up to $80K base + $40K variable ($120K OTE)Location: United States (Remote)Reports to: Director of Customer SuccessWhat You’ll DoManage a portfolio of school districts across onboarding, adoption, and renewalDrive product adoption using data, lifecycle engagement, and structured success plansLead customer conversations, translating usage into clear recommendationsIdentify risks early and execute playbooks to improve retentionPartner with Account Managers on expansion opportunitiesCollaborate with Sales, Support, and Product teams to improve customer outcomesMaintain accurate account data and forecasting in Salesforce and VitallyWhat You’ve Likely Done BeforeOwned retention and renewal outcomes for mid-market K–12 school districts within SaaS or software-based EdTech environments, with expertise typically developed over 3+ years of success in a similar Customer Success roleManaged a portfolio of accounts, prioritizing based on renewal timing and customer healthDelivered onboarding or adoption programs for educators, administrators, or IT stakeholdersUsed product usage data or telemetry to guide customer engagement and decision-makingPartnered cross-functionally with Sales, Support, and Product teamsWorked within CRM or customer success platforms (e.g., Salesforce, Gainsight, Vitally)What Success Looks LikeFirst 90 DaysRamp on Securly products, customer lifecycle, and internal systemsAssess portfolio health and establish structured engagement plansBegin leading customer interactions and contributing to product adoption and engagementBy 6 MonthsIndependently manage your portfolio across onboarding, adoption, and renewalDemonstrate measurable improvements in product adoption and customer engagementAccurately forecast renewals and proactively manage risksBegin contributing to expansion opportunities in partnership with Account ManagersBy 12 MonthsFully own renewal strategy and execution across your portfolioMeet or exceed retention and renewal targets aligned with team goalsMaintain a consistently healthy portfolio through proactive engagement and risk managementContribute meaningfully to expansion pipeline and long-term customer growthBuild strong, trusted relationships with customer stakeholdersWellness & Benefits OverviewAt Securly, we prioritize the holistic well-being of our employees, recognizing that a healthy work-life balance, mental nourishment, and physical wellness are key to professional satisfaction and personal happiness.What We Offer:Competitive Compensation: Robust salary structure complemented by performance incentivesHealth and Financial Wellness: Comprehensive medical, dental, and vision coverage, plus 401(k) with company matchParental Leave: 12 weeks of fully paid parental leaveWork-Life Balance: Unlimited PTO, a large number of paid holidays, and a full year-end paid shutdownProfessional Development: $1,000 annual learning stipendRemote-First Culture: Flexibility to work where you are most productiveEqual OpportunitySecurly is an Equal Opportunity Employer.We are committed to diversity and inclusion, welcoming candidates from all backgrounds to bring their unique perspectives to our team. If you need accommodation during the application or interview process, please contact recruitment@securly.com.