Assistant Funeral Home Manager

NorthStar Memorial Group is seeking an Assistant Funeral Home Manager for Greenwood Memorial Park & Mortuary in San Diego, CA, a high-volume, historic location serving families with compassion and excellence. This role is built for a leader who can strengthen structure, support the mortuary department, and guide a team with clarity, accountability, and emotional intelligence.ResponsibilitiesDirect and lead funeral home operations, ensuring consistent, high-quality service delivery and alignment with NorthStar standardsPlan and oversee community-facing events, including holiday ceremonies, state memorial observances, and outreach visits to churches, hospitals, nursing homes, and community centersAchieve annual goals, ensuring growth through effective expense management and operational oversightSelect, train, coach, and motivate funeral home staff to ensure service exceeds family expectations and supports professional developmentBuild trusted relationships within the community to educate and support families with at-need funeral decisionsDevelop and maintain strong community partnerships to establish a reliable and sustainable referral networkLead and cultivate a cooperative team environment that is respectful, communicative, accountable, and service-orientedProvide day-to-day leadership and coordination across the mortuary department and supporting teams, ensuring smooth workflow and timely serviceAssist the Mortuary Manager in planning and executing community outreach initiatives and strategic projectsEnsure smooth office operations through strong organizational oversight, effective problem-solving, and proactive process improvementSupport the Care Center and Crematory by collaborating with department leaders to uphold compliance, maintain operational readiness, and ensure dignified, timely preparation, handling, and cremation of decedentsQualificationsMinimum 5 years of experience in the funeral profession, including conducting at-need funeral arrangements with familiesAt least 2 years of management or leadership experience; funeral profession leadership strongly preferredValid California Funeral Director License requiredValid California Embalmer License requiredPreferred Crematory Operator experienceExceptional organizational skills with the ability to manage multiple priorities in a high-volume, fast-paced environmentDemonstrated excellence in customer service, with a proactive, solutions-focused approach and a genuine desire to help othersStrong professional communication and leadership abilities, with the capacity to guide, coach, and hold staff accountableProven conflict-resolution and problem-solving skills, especially in emotionally sensitive or high-stress situationsExcellent customer relations, consistently seeking opportunities to support families and improve their experienceCompensation$77K-$87K, Depending on experienceBenefitsMedical, Dental, and Vision InsuranceHealth Savings Account (HSA)Life Insurance401(k) with Employer MatchingWe are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.