Director, Technical Consultant

Director of Technical ConsultingAs Director of Technical Consulting at Ramp, you will lead and own Ramp's entire post-sales Technical Consultant (TC) organization, playing a pivotal role in driving the onboarding, activation, and ongoing success of our customer partnerships. You will oversee the full Technical Consultant team, a group of highly skilled experts with deep knowledge of Ramp's products, industry standards, accounting practices, and ERP systems.You'll own the development and execution of strategies that build trust and confidence with customers, guiding your team to unlock key technical activation milestones and lead complex integration workflows. Working closely with Ramp's Customer Success and Account Management leaders, you will define and scale the end-to-end Technical Consulting motion, including implementation, expansion, and renewal strategies that drive full adoption of the Ramp platform for our key customers.As a go-to-market leader, you will act as the executive owner of Ramp's technical post-sales motion, serving as a technical and financial thought leader for customers and internal teams alike. You will influence product development to enhance Ramp's value proposition and own technical success from deal close through the broader customer lifecycle, while mentoring and developing your team to operate at scale.What You'll DoOwn and lead Ramp's full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp's strategic goalsPartner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needsCollaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goalsSupport Sales and Post-Sales teams in executing advanced technical and accounting implementations for RampDevelop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upsellingWork alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practicesProvide strategic input to the product development process, ensuring that customer feedback and market trends are incorporatedWhat You Need8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles5+ years in a leadership role, managing technical teams in a SaaS or financial technology environmentBachelor's degree in computer science, engineering, business, finance, accounting, or a related fieldProficiency in IdP, HRIS, and/or ERP solutionsExpertise in accounting systems, controllership needs, and finance/accounting workflows preferredExceptional communication, organizational, and project management abilitiesStrong skills in engineering, system design, and technical specification writingA proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environmentProven ability to lead and inspire a team, driving results and fostering a collaborative cultureBenefits available to all full-time Ramp employees (Global) Flexible PTO Unlimited AI token usage Centralized home-office equipment ordering Health and wellness stipend Budget for intra-office travel Weekly coffee stipendUnited States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents One Medical annual membership 401(k), including employer match on contributions made while employed by Ramp Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (80 days) at 100% pay Pet insurance In-office perks: lunch, snacks, drinks, and more Relocation support to NYC or SF (as needed)Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group Retirement Plan with employer match (RRSP + DPSP) Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino HealthUnited Kingdom Private medical insurance through Freedom Elite Virtual GP and at-home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice