Digital Payment Support Representative

Brief DescriptionJoin Our TeamFor over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.SummaryThe Digital Payment Support Rep monitors bill pay generated alert notifications and discrepancies throughout the day. The Rep contacts members to verify transactions.Education And/or ExperienceHigh school education or GED required, associate’s degree preferredMinimum one year banking experience requiredStrong oral/written communication skillsProblem-solving skillsProficient in Microsoft Excel and WordSystem knowledge and experience in DNA preferredJob ResponsibilitiesMonitors payment generated alert notification and discrepancies dailyCategorizes bill pay alerts to identify trends, anomalies and other critical bill pay dataApprove, decline or escalate issues to managementAnswers bill pay system process questions from internal/external users, including contacting members when necessaryResponds quickly, completely, accurately and courteously to telephone calls and emails received from members and employeesProvides interdepartmental support/collaborationEstablishes accounts (e.g., checking, savings, holiday and vacation clubs, etc.) in the operating systemEnhance and deepen member relationships by providing expert financial solutions that allow members to achieve their financial goalsPerform other duties as needed upon request by immediate supervisorBenefits Of Joining The Teachers TeamWe provide a competitive compensation and benefits package that includes, but is not limited to:This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentivesPaid time off for vacation, personal days, and holidays401(k) company contribution Teachers pays 100% of Dental & Vision premium Tuition reimbursement is offered to full-time employees Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers The good faith range for this position is $23.00 - $27.00 per hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careersClick here to view: California Privacy Notice