Operations Clerk-I

Job Title : Operations ClerkLocation: Chicago IL 60654Duration: 4 MonthsPayrate: $28-$30 Per hourPart Time JobJob Functions & Responsibilities:Hiring & OnboardingSource, interview, and hire Onsite Support Specialists (OSS)Ensure candidates meet quality, reliability, and professionalism standardsOwn onboarding process and set new hires up for successTraining & EnablementConduct initial and ongoing training for OSSReinforce standards for setup, labeling, and participant experienceEnsure OSS understand operational playbooks and expectationsField Quality & Performance ManagementCoordinate coverage and onsite experience for customer launchesConduct live evaluations of OSS during shiftsProvide direct feedback and coaching to improve performanceIdentify high vs. low performers and take appropriate actionMarket Development & Ad Hoc OperationsSupport local growth efforts (treat drop-offs, restaurant visits, test orders)Act as the on-the-ground representative of operations in the regionOwnership of Hub PerformanceMaintain a strong, reliable OSS bench for the hubEnsure coverage, quality, and readiness for all shiftsPartner with Shift Leads and central ops to flag gaps or risksQualifications2–5 years in operations, field management, recruiting, or trainingStrong people judgment and ability to coach in the fieldHighly organized, self-directed, and willing to be in the field regularlyexperience in marketplace ops, gig workforce management, or hospitality