Service Advisor - Chrysler Dodge Western Branch - Chesapeake

Are you a HELPER? Someone who can communicate clearly and quickly? Have you worked as an Automotive Service Advisor or a Customer Service Representative?? Bring you kindness, your smile, and you ability to help others to the table and join a Team that CARES about more than what they do......a Team that cares about how they do it! Apply today!!!Our customers rely heavily on the communication between YOU and our Technicians being accurate and precise! This is the basis of our customers getting their vehicle back on the road as quickly and safely as possible. YOU are the middle man (or woman), and the information that you provide share along the way to keep both sides "in the loop" is exactly what we need to keep the "wheels in motion."The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus! Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.RESPONSIBILITIESSchedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problemsMakes repair recommendations and manages the delivery of repairs by setting and managing customer expectationsEnsures that required documentation is complete and is in compliance with regulations and standardsComplies with and enforces all safety policies and proceduresAttends all staff meetings, training, and educational classes as required to educate/train new staff membersPerforms other duties as assignedQUALIFICATIONSHigh school diploma or GED requiredPost-secondary automotive training or equivalent work experienceOne year of dealer-level or large facility experience preferredASE certification (or is willing to obtain certification)Broad scope of automotive mechanical/electrical knowledgeNeat, clean, and professional appearancePleasant/friendly demeanor and an outgoing personalityHighly professional and dependableExcellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stressExcellent interpersonal skills to interact professionally with customers, vendors, and staffUnrestricted driver's license and clean driving recordAbility to drive both automatic and standard-transmission vehicles is a Plus!Basic computer and internet skillsPHYSICAL DEMANDSThis is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.