Front Desk-Customer Service Administrator

As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment, nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. At CE you will have the opportunity to learn and grow while developing our future products. Come join our team!We are currently recruiting for a Front Desk-Customer Service Administrator.What You Will Do In The Position Customer Service Administration:Maintain CS schedule and coordinate team coverageAssist with daily MDI DataAssist with KPI monitoringReceptionist:Present a pleasant and welcoming demeanor to all internal and external customersAssist in the coordination of employee eventsClean kitchen fridge weeklyClean and prep coffee station for following dayGreet and welcome guestsAnswer incoming calls, assist customers with their needs, or, re-direct as necessaryFacilitate customer equipment drop offs and pickupsOrder Processing/ClericalProcess sales orders received via phone and emailRetrieve and reply to voicemails, and or, redirect as neededAssist with emailing customers sales order and invoice informationPerform customer account maintenanceProvide clerical support as neededProcess incoming and outgoing mailPrepare and process special customer mailings as directed.Performs all other job duties as assigned.What You Will Need To SucceedEffective, clear communication and customer skillsAttention to detailExcellent grammar skillsAccurate data entry skillsAbility to follow processes and procedures accuratelyComputer proficiency with an emphasis on Microsoft Office productsExperience with ERP software applications a plus. (CE uses Microsoft Dynamics AX)Flexibility to changing responsibilities2+ years Related ExperienceHigh School Diploma - RequiredTravel: 0%The posted pay range, $17 - $21.01/hr, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.