Specialty Support Representative

Why UKGAt UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.UKG is seeking an enthusiastic, highly organized, and motivated individual to join our growing technical support team within our Print Shop Engineering-Support Team. In this Specialty Support II role, you will have a proven track record of being focused, operationally excellent, and a critical thinker that loves to leverage data, problem solve, and maintain relationships to achieve their business goals and objectives.Duties & ResponsibilitiesBe a fast learner ready to leverage our technology, tools, and best practices to support the Print ShopProvide basic software and computer hardware support for Print Shop Team.Installation, Troubleshooting and Maintenance of PrintersTroubleshooting and Maintenance of Sealing EquipmentManage the users for Uluro and other internal applications.Work with general direction to resolve issues and provide solutions, with guidance in complex situations.Provide initial support structure for our FPS Application system and work with the development team to troubleshoot issues.Setup new customers in various systemsCreate Signature and Logo files from submitted forms.Basic Qualifications0-2 years related work experience.Basic Understanding of Hardware maintenance and troubleshootingMust be proficient with and adopt new technologies.Preferred QualificationsBS/BA degree in Technology, Business, or related discipline.Track record as an enthusiastic team player with proven ability to prioritize and multi-task.Be a motivated problem solver who can accurately document and communicate issues.Exceptional communication and follow-up skills with a strong attention to detail.Takes ownership and proactively addresses challenges and opportunities.Ability to work both independently and collaboratively in a fast-paced environmentCompany OverviewUKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.View The EEO Know Your Rights posterUKG participates in E-Verify. View the E-Verify posters here.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Disability Accommodation in the Application and Interview ProcessFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.The pay range for this position is $35,300 to $50,700. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits