Lead Specialist

IntroductionNationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.About TTUHSCTexas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.Visa InformationTTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.Position DescriptionPerforms advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.Major/Essential FunctionsAct as the primary resource for staff and management regarding operational questions, patient inquiries, and procedural concerns. Provide real-time guidance and troubleshooting support to ensure smooth call center operations. Develop and deliver comprehensive training programs for new hires, ensuring that they understand all processes, systems, and best practices. Offer ongoing support and mentorship throughout their onboarding period. Serve as a coach and mentor to both new and existing staff members. Work with PSS Supervisor to offer feedback and guidance to improve team performance and address any knowledge gaps. Provide continued training on new processes, technologies, and patient service protocols. Collaborate with management to identify opportunities for process improvements, optimize workflows, and implement best practices to enhance overall efficiency and patient satisfaction. Handle escalated patient issues and complex inquiries, using strong problem-solving skills to resolve concerns in a timely and effective manner. Occasional DutiesAct as backup to referral and surgery schedulers. Cross train and work at the front desk when staff are out of office. Required QualificationsHigh school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.Preferred QualificationsPrior experience in a clinic or hospital registration or scheduling position. Familiarity with Allscripts PM and EMR. Knowledge of insurance verification processes. Bilingual Spanish/English preferred. Required AttachmentsResume / CVOptional AttachmentsProfessional/Personal ReferenceBenefitsTTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team membersPaid Time Off – Including holidays, vacation, sick leave and moreRetirement PlansWellness ProgramsCertified Mother-Friendly WorkplaceAdditionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more. Job TypeFull TimePay BasisHourlyPay Grade Minimum17Pay Grade Maximum20Pay StatementCompensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.Grant Funded?NoTravel RequiredUp to 25%ShiftDaySchedule DetailsMonday - Friday, 8:00 to 5:00Does this position work in a research laboratory?NoEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.Jeanne Clery ActThe Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.