Constituent Services Advisor

SUBMISSION DEADLINE: Friday, September 6th @ 4:30pmET.—-Assist Rep. Rabb and his district office team by providing a vsriey of administrative and governmental services for 68,000 constituents.This position is 100% on-site, and telework is not an option.Essential Duties & Responsibilities:Monitor and respond to Constituent inquires through a variety of mediums from in-person arrival, telephone and email to social media platforms. Response may require a request to call in to the district to further assist in determining the nature of the need and the relevant staff member to provide further assistance;Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, nursing licenses, fishing and boating forms, and other constituent-related materials. Track Penn DOT work via PennDOT Tracking System;Receive, sort, and route mail; maintain and direct publications. Answer constituent mail, process mailings and prepare written correspondence on behalf of Member;Research, prepare appropriate and thoughtful written responses to constituent inquiries that reflect the Member's wishes, position, or legislative record on various public policy issues;Prepare citations and fax them to the Legislative Reference Bureau for processing;Maintain a constituent contact database and spreadsheet files as required by Member;Cultivate and maintain relationships with local businesses and government officials;Coordinate and attend activities for constituent groups. Represent the Member at events in the district when the Member is unavailable;Perform clerical duties as needed, such as typing, faxing, filing, photocopying, collating, and bulk mailing preparation;Order, receive, and maintain office supplies. Manage Member's calendar/scheduling in conjunction with Harrisburg office;Review and pay monthly legislative bills, maintain checking account, and process expense vouchers for expense reimbursement. Interact with Harrisburg office staff; coordinating workload accordingly; and, Performs any other legislative work-related duties as assigned.