Parts Counter Sales Associate

Who We AreKirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!Union InformationThis position is represented by Operating Engineers Local 513 under a union contract.Work standards set by union agreement (CBA)Union pay and benefits based on the current CBA.Includes health, pension, and retirement through the unioParts Counter Sales Associate Specific BenefitsRelocation assistance available for qualified candidatesContinued Education, Manufacturer Hands-On and Web-Based TrainingPaid Accident InsuranceAdditional Parts Counter Sales Associate BenefitsIncentive Program Uniforms providedParts Counter Sales Associate Position PurposeResponsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource.Parts Counter Sales Associate Essential FunctionsCommunicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One GoalGreets customers as they enter the branchPromptly answers incoming phone calls in a professional mannerProcesses parts orders from all methods of communicationMaintains accurate records of customer transactions in the computer systemFollows up on vendor back orders and processes vendor invoices promptlyFollows up on vendor part returns to ensure credit is receivedPromotes continuous employee and customer satisfaction to achieve unparalleled customer serviceMaintains a good understanding of all product lines supportedReads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.Exhibits professional demeanor in dress, speech, and behaviorFollows up with customers regarding order status and back-order fulfillment.Maintains a clean and presentable workspace by keeping up with general housekeeping dailyProvides occasional assistance with parts deliveries as needed, ensuring timely and accurate deliveryEnsures consistent and reliable on-site attendancePerforms other job-related duties as assignedParts Counter Sales Associate Minimum QualificationsHigh School Diploma or EquivalentOne (1) year of parts experience, preferably in the heavy equipment or related industryMust possess a valid driver's license and maintain an acceptable driving recordAbility to speak, read, and write in EnglishExcellent verbal and written communication skillsMust possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systemsParts Counter Sales Associate Physical RequirementsPushing/Pulling/Lifting/Carrying up to 50 pounds without assistancePhysical ability to squat, twist, turn, bend, stoop, climb, and reach overheadPhysical ability to stand and walk throughout the workdayAbility to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional conditionThis position is considered a safety-sensitive position. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.