Software Trainer

Software TrainerJob SummaryA software trainer is responsible for providing training and instruction on PrimeRx to individuals or groups. They possess a deep understanding of PrimeRx, Modules, and Applications. Excellent communication skills enable them to effectively convey complex technical concepts and adapt teaching methods to different audiences. They excel in delivering comprehensive training programs, utilizing instructional materials and interactive activities to engage learners. A software trainer also demonstrates coaching and mentoring abilities, guiding individuals and teams in enhancing their technical skills and problem-solving abilities. They continuously learn and update with enhancements to provide the most up-to-date and relevant training. A software trainer plays a vital role in empowering others with knowledge.Key DutiesTraining: Basic, Intermediate, and AdvancedSchedule appointments for incoming requests via the Training mailbox from external clients and ALL MMS Departments.Coordinate and Train external Enterprise clients in multiple sessions.Module & Application Trainings; Add-On TrainingsDevelop custom Training Agendas.Client Facing WebinarsEducate external clients on MMS software products.Research and fact-check for Webinar content.Edit Webinars for content.Provide coverage for external Webinars in the event of an absence of external Training team members.Internal New Release Demo'sEducate internal staff on new features.Outreach and Documentation for all tasksDocument outreach for incoming requests on the Installation 2019 spreadsheet.Document outreach for incoming requests in Salesforce.Managing the Training InboxAddress incoming requests from ALL departments.Monitor the Training Mailbox and respond within 24-48 business hours.Reply to incoming requests via phone and email (both).Follow-up on incoming requests.Backup for the TrainersCreating New Knowledge Base ArticlesCreate new Knowledgebase articles every week.Document KB articles in Salesforce.Unpublish Knowledge Base Articles for DevOps to review and publish.Updating Existing Knowledge Base ArticlesUpdate existing Knowledgebase articles every week.Constant feedback to improve Team ProcessesResolving and Closing Individual & Team Open TicketsAddress items in Salesforce: Unassigned Open Tickets.Outreach to New, Conversions and Add-Ons within 14 days of implementationWeekly 1-On-1 meetingsCompose agenda and talking points for weekly 1-on-1 meetings with supervisor.Review and complete 1-on-1 action item documentation after each meeting.Weekly Team MeetingsMust attend weekly team meetings with the camera on.Provide feedback to improve processes.Share feedback on the week's training, meetings, and outreach that will be valuable for the team and company.Cross TrainingProvide coverage for Internal Training team members in the event of an absence of Internal Training team members.Respond to internal requests for training information and materials.Cloud Training; PrimeRx Cloud & ePOSProvide clients with PrimeRx Cloud and ePOS Training; tailor the training to pharmacy workflow if required.Stay updated with the latest bug fixes, enhancements, and new features.Demo'sRequested Demo on a case-by-case scenario with the Manager's approval.Completes additional duties as assignedEducation/Training* Bachelor's Healthcare administration degreeRequired Work Experience/SkillsTechnical ExpertiseCommunication Skills: Verbal and written communicationPresentation SkillsProblem-solving and TroubleshootingAdaptability and FlexibilitySalary Range* $28.00-$33.65 HourlyWork Location:Hybrid, RedSail OfficeBenefits Include: PTO, 401k (5%) Match, Bonus Opportunities, Medical/Dental/Vision Insurance, Work-life balance, Health Clinic, Fitness Bonus and Professional Development.