Order Fulfillment Team Lead

Join the Leader in Trading Card ManufacturingAt Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.Click here to review our Privacy Notice for applicants.Click here to review our applicant Privacy Notice for SMS Texting and Terms of Service.Order Fulfillment LeadSummaryJoin Millennium Print Group as an Order Fulfillment Team Lead! We are seeking a hands-on floor leader to coordinate and oversee daily order preparation activities in a fast-paced manufacturing environment. This role is responsible for leading Order Prep associates, ensuring orders are picked, staged, and prepared accurately and on time, and driving performance across safety, quality, and throughput.Location: Haw River, NCSchedule: OnsitePay & Benefits: Competitive hourly pay + bonus eligibility + full benefits packageWhat You’ll DoLead daily order preparation activities, including picking, staging, palletizing, labeling, and load readiness. Assign and prioritize work to Order Prep associates based on shipping schedules, carrier pickups, and production output. Review orders, pick tickets, and system queues to ensure completeness and accuracy prior to shipment. Perform quality checks to verify correct SKU, quantity, packaging, and labeling before orders move to shipping. Serve as the first escalation point for order discrepancies, shortages, damages, or system issues; resolve or elevate as needed. Coordinate with Shipping, Production, Inventory Control, and Order Fulfillment leadership to support on-time shipments. Train and coach associates on standard work, best practices, safety requirements, and proper material handling. Monitor performance against daily volume, accuracy, and cut-off targets; address bottlenecks and labor gaps in real time. Ensure compliance with safety, housekeeping (5S), security protocols, SOPs, work instructions, and ISO requirements. Complete required documentation, reports, and system transactions related to order prep activities. Support continuous improvement efforts by identifying process gaps and recommending corrective actions. What You’ll BringHigh School diploma or equivalent required; Associate’s or Bachelor’s degree preferred. 3+ years of experience in fulfillment, warehouse, or distribution operations. Previous lead, team lead, or informal leadership experience preferred. Strong attention to detail with a focus on order accuracy and quality standards. Experience with warehouse management systems and Microsoft Office tools. Ability to manage multiple priorities and adapt in a fast-paced environment. Effective communication and interpersonal skills to lead and motivate a team. Knowledge of safety standards, 5S, and continuous improvement practices preferred. How You Will Be SuccessfulBuilding Relationships: Lead and collaborate effectively with associates and cross-functional teams.Challenging the Expected: Identify process gaps and drive operational improvements on the floor.Integrity and Respect: Lead with accountability, consistency, and professionalism.Dedicated to Quality and Safety: Maintain high standards for order accuracy, safety, and compliance.Why Join MPG?Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive pay, strong benefits, and opportunities for career growth in a dynamic manufacturing environment.Apply today and grow your career with MPG!#MillAllWhat to ExpectMPG offers a leading-edge compensation package which includes the following:A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents401(k) Plan with up to a 6% (dollar for dollar) Employer matchHealth Savings/Flexible Spending Account optionsPaid time off, including 10 company-paid holidays, plus 1 floating holiday Employee Assistance ProgramComprehensive relocation package available for qualified candidatesAnd, much more!Millennium Print Group is an Equal Opportunity EmployerThe duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.