Mid-Market Customer Success Manager - East

The RoleAt Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.We are looking for a Mid-Market Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.This is a hybrid role based out of our San Francisco office. Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.What You Will DoOwn a portfolio of mid-market customers, building strong, trust-based relationships across stakeholdersGuide customers through onboarding, adoption, and renewal to ensure consistent value realizationProactively monitor account health, identify risks early, and take action to mitigate churnDrive product adoption through training, enablement, and best practicesPartner with Sales to identify and execute on upsell and expansion opportunitiesLead customer conversations (including business reviews) that highlight impact, outcomes, and ROIOperate efficiently across a high-volume book of business using scalable processes and toolsCollaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experienceSurface customer feedback and insights to influence product and operational improvementsWhat We Are Looking For2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurityStrong ability to manage multiple accounts while prioritizing effectively and driving outcomesExcellent communication and relationship-building skills with both technical and non-technical stakeholdersExperience with startup/small companies that have a fast-moving, high-growth environment with evolving prioritiesExperience with data-driven decision making and account health trackingTraits That Set You ApartA proactive problem solver who identifies issues early and takes ownership to resolve themLeads by example—demonstrates accountability, follow-through, and a high standard of executionResourceful and adaptable, able to navigate ambiguity and find solutions independentlyCustomer-first mindset with a strong sense of urgency and bias toward actionCurious and motivated to continuously learn and improveThe base salary range for this role is $100,000-110,000 with commissions, equity participation, and comprehensive benefits. Exact compensation will be commensurate with experience and location.We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.Salary Range: $120,000 USD - $130,000 USD