Sr Customer Support Officer/Junior Banker/Relationship Specialist/Call Center Professional

Job description: -Title: Sr Customer Support Officer/Junior Banker/Relationship Specialist/Call Center ProfessionalLocation: Tampa, FL, 3363 (in-office) 5 Days onsitePay rate: $27.50/hr on W2 preferred.Must have commercial banking ExperienceAdditional Job Details:Please make note that training and working schedule has been changed to start at or between 7:00 AM 8:00 AM EST. As a reminder, please have commercial banking and private banking as highly preferred. We are ideally seeking customer service profiles experienced with high-touch relationship in a finance environment (handling outbound calls), on-the-spot-deciders for the business, and are okay with working in-office from day one.Roles will be focused on a very high level of Customer Support by helping in creation of account, migrating data from one platform to another, facilitate collection of documentations, triaging and back-office coordination in a well-known bank. Analyst will be responsible for supporting Client Service Transfer and process the request per defined bank guidelines and mandates. Ability to work in a team environment, highly goal oriented with excellent verbal and written communication and interact with internal stakeholders to identify and resolve any issues/ dependencies and track the activity to closureFunctional Skills:Play the role of a Relationship SpecialistHigh-touch relationship managementCreate client conversation scripts , criteria and supplemental materialsPerform client outreach (calls, email, meetings), coordination, and associated reporting and trackingPerform migration data entry for manual conversions including client entitlement set up and supportInteract with Bank and clients to facilitate collection of documentation.Provide Level 1 triage and help desk coordination and post conversion support.Track surge support weekly and forecast monthly to help you determine ongoing surge support needsProvide information for client training team to create materials.Effectively utilize resources and make decisions based on sound business judgementTechnical / Non-Technical Skills:Thorough knowledge and understanding of Banking and Financial IndustryCommercial bankingExhibit critical thinking and a higher degree of negotiation and dispute resolution skillsDemonstrate ability to simplify and communicate complex technical proceduresHands on approach mindset.Provide * Glove ServiceStrong English Speaking skills.Need strong analytical skills and ability to think laterallyAttention to detail and proactiveStrong communication and interpersonal skills (Written and Verbal)Effectively collaborates and communicates with to ensure client satisfactionDetail oriented, while still providing reliable and consistent results. Dependable problem-solving skills.Having any experience in migration activities will be preferred.About Tanisha Systems, Inc.Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.Want to read more about Tanisha Systems? Visit us at