Technical Support Specialist

We're hiring on behalf of a Haystack partner!The Role• Provide technical support, build, implement, and improve technology solutions across multiple sites.• Manage large-scale projects with minimal guidance that impact multiple locations within a region.• Resolve critical customer issues to restore functionality promptly.• Expand technical knowledge in areas such as software design patterns, data structures, cloud technologies, and distributed systems.• Troubleshoot complex IT problems, potentially without standard operating procedures.• Automate manual tasks and develop tools to enhance team efficiency.What You'll Need• 3+ years of experience in IT client, server, and network service delivery.• 4+ years of experience in IT systems or a relevant commercial production environment.• 4+ years of networking experience (e.g., DNS, DHCP, SSL, OSI Model, TCP/IP).• 4+ years of experience with Microsoft administration, Linux administration, or Cisco IOS (CLI).• 4+ years of troubleshooting experience in a multi-user, high-availability environment.• High school diploma or equivalent.What's On Offer• Competitive annual salary ($60,700 - $106,300) plus potential for sign-on bonuses and restricted stock units.• Comprehensive healthcare benefits, including medical, dental, and vision insurance, starting on Day 1.• Matching 401(k) program and paid parental leave.• Casual dress code and a supportive, inclusive work environment.Apply via Haystack today!