Director, Operations Learning Process Enablement

Title: Director, Operations Learning Process EnablementLocation: RemoteDuration: 6+ Months Contract Must have:ability to lead cross-functional teams and translate business processes into actionable workflows and enablement plansExcellent written and verbal communication, stakeholder facilitation, and change management skills.learning operations, process management, program enablement, or project management within a matrixed organization.Strategic thinker with the ability to balance big-picture planning with tactical executiontrack record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.Goal #1Increase capacity for best in class learning content development and deploymentMetric #1:Document and roll out end-to-end SOPs and toolkits for training intake, creation, review and publishing for LMS users within the first 120 days.Metric #2:Ensure 90% of newly developed training artifacts follow the standard intake and production workflows.Goal #2Improve trust, accessibility, and confidence in learning content across the LMS and repositoriesMetric #1:Ensure 100% of newly launched or updated training materials are compliant with established governance policies, including accessibility, content tagging, and version control.Metric #2:Achieve 80%+ alignment of legacy content with new governance standards by the end of year one, as verified through audit or review cycles.Goal #3Improve learner engagement and system efficiency.Metric #1:Successfully deliver at least 3 cross-functional enablement projects (e.g., platform training workflows, learner journey redesigns, process automation pilots) on time and within scope during the first year.Metric #2:Collect and report feedback from at least 60% of targeted internal learner stakeholders per pilot, with an average satisfaction score of 4.0/5.0 or higher regarding usefulness and clarity of learning experiences.About the Opportunity The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap between instructional design, systems implementation, and operational process optimization. This role will lead the enablement strategy for our 300 internal Operations Divisional and upwards of 200,000 external learners, ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design. The Director of Learning Enablement will work closely with Operations and divisional instructional designer teams, platform/product owners, and Subject Matter Experts (SMEs) to streamline training experiences and support adoption of tools like the enterprise LMS (LearnUpon). This role requires a strong strategic process facilitator who is capable of building efficient workflows, collaborate broadly within a busy environment, and build stakeholder buy-in.In this role, you will1. Learning Process Enablement & Optimization (40%)Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via the LMS and related systems.Collaborate with SMEs and program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.2. Governance and Standards Stewardship (30%)Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals.Serve as a liaison to product and program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and KM teams.Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates.3. Learning Portfolio Management (30%)Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.What you bring:5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon).Demonstrated ability to lead cross-functional teams and translate business processes into actionable workflows and enablement plans.Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).Excellent written and verbal communication, stakeholder facilitation, and change management skills.Strategic thinker with the ability to balance big-picture planning with tactical execution.Proven ability to build relationships and influence others to actionAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: Raviteja YarramEmail: raviteja.y@ustechsolutionsinc.com