External Technical Customer Support Representative

Peraton is seeking a dedicated and service-oriented Technical Customer Support Representative to join our team supporting the Department of Homeland Security (DHS) Transportation Security Administration (TSA). This is an excellent opportunity to make a meaningful impact in a mission-driven environment while advancing your career in IT support. As a key member of our support team, you'll be the first point of contact for DHS/ TSA staff needing assistance with IT-related issues. Location: On-site in Clinton, TN - Shift Schedule: This position requires weekend dayside availability with the following shifts: two 12-hour shifts on Saturday and Sunday, and two 8-hour shifts on Thursday and Friday. Candidates must be able to rotate shift times as needed. Thursday: 5:30 pm - 2:00 am. Friday: 5:30 pm - 2:00 am. Saturday: 5:30 pm - 6:00 am. Sunday: 5:30 pm - 6:00 am. Day to Day Work Responsibilities:Provide technical support for software, hardware, and network issues via phone, email, and social...Support, Technical, Representative, Technical Support, External, Customer, Technology