ASL Interpreting Scheduling Coordinator

DescriptionLTC Language Solutions is looking for an American Sign Language Scheduling Coordinator who loves American Sign Language; has education, training or professional background in American Sign Language; appreciates juggling multiple tasks daily; thrives in fast-paced environments; and provides excellent customer service under pressure. The best candidate for this role is someone who is passionate about providing language access, eager to learn how an interpreting agency is run, can juggle multiple projects / assignments at one time, and is flexible.Here is what you get to do:Answer phones and take requests from clientsData entry of appointment informationProvide phone customer service to clients, vendors and interpretersSchedule appointments for same day and future appointments for ASL requestsCommunicate with interpreters regarding available appointmentsProvide confirmations and appointment information to clients via email and phoneUpdate interpreter and client information in LTC’s databaseEnsure language access is provided And last but not least, build relationships with LTC’s interpreters and clients to provide exceptional customer service Skills we Love:Pays attention to the details Thrives juggling multiple projects simultaneously Customer service focused Works quickly and efficiently without error Flexibility Team playerExtremely organized Believes in collaboration and working with teams Requirements2+ years of education, training, or professional work with ASL and/or deaf community2+ years of customer experience focused on telephone customer service Passionate about providing language accessDesired Experiences 1-2 years of professional interpretation experienceExperience working with a language agency Degree preferredExcellent written and verbal communication skills Proficiency in MS Office suiteAbility to learn new systems and programs quickly LTC offers:Company matched 401k programCompetitive paid time off program Paid holidaysParental leave benefits Comprehensive insurance including medical, dental and visionVoluntary benefits available