Sales Support/Upsell Rep - COE - CCI

Please note that this is a remote position, but you must reside in the Hampton Roads market.Responsible for providing Sales Operations support to customers in the high-volume Digital & Specialty Contact Center (DSCC). The DSCC is a Center of Excellence call center (COE) that ensures accurate and timely order entry, follows-up with customers on incomplete orders, and upsells where appropriate to increase revenue and provide exceptional customer service. This position has sales accountability and performance measures.Primary Responsibilities And Essential FunctionsSupports residential customer sales by accurately and timely processing orders, upselling customers, and ensuring exceptional customer service while maximizing revenueContacts, processes, upsells, and completes orders for a variety of business functions, including Cox.com, e-Tail, National Affiliate, Employee Courtesy Services, Affordability Programs, Cox Mobile, and trial initiativesAccesses and updates customer accounts using a complex automated bill system (ICOMS/ICE) for changes, such as address updates, returned equipment, equipment provisioning, and service order depositsWorks with several secondary applications to complete order transactionsAssists internal customers with account lookups and modificationsConducts internal and external credit checksSchedules product installations and contacts customers with installation dates/timesPerforms other duties as assignedReports to Supervisor of the Digital & Specialty Contact CenterMinimum RequirementsHigh school diploma or GED1+ years of experience in call center or sales related fieldExceptional customer service skillsExcellent data entry and telephone skillsDetail-orientedAbility to demonstrate flexibility & bias for action as work functions and program support changeAbility to demonstrate multi-tasking capabilitiesStrong interpersonal and collaborative skills to work effectively with teams throughout organizationAbility to communicate effectively through both written and verbal communicationPreferredDSCC experienceCox Communications experienceTelecommunications industry experienceCompensationHourly pay rate is in the range of $15.91 - $23.89/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $7,200.00.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.EOE, including disability/vets