Customer Service Representative

KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey.KJUS | Customer Service RepresentativeFull-time – Boulder, COSalaried, Non-ExemptResponsible for front-line communication with customers, consumers, and Sales Representatives by providing superior customer service. Properly ensure consistent communication of products, programs, availability, and lead time information while coordinating special projects and resolving concerns with a proactive, solutions-oriented approach. This position will report directly to the Customer Service Manager.ResponsibilitiesCustomer Service (60%)Expert in answering wholesale and ecommerce customer phone calls and emails, addressing customer concerns and/or needs in a professional, efficient, and caring manner.Evaluate, process, and complete warranty claims with professionalism and superior customer serviceAccount InvoicingRetain a vast understanding of product linesMaintain working knowledge of company policy with regards to products and service policiesContact clients and agents to provide sales, product, pricing, and inventory data as required by sales teamGeneral administrative support to operations, sales, and marketing departmentsAssist with order processing and re-order requestsCreate and process returns for wholesale and ecommerce customers. Issue credits and refunds.Record Keeping and Data Management (40%)Support in managing the accuracy, availability, and data integrity of inventory (including salesman samples) across all business systemsMaintain customer files, orders, correspondence, invoices, paymentsOrder entry and processingConsistent communication and follow up with third party logistics partnerAssist with accurate, timely fulfillment and shipment of orders – both in house and nationallyCoordinate with the marketing and e-commerce on direct-to-consumer promotions, events, etc.Assist with golf or ski trade show booths and/or events as neededWork at our seasonal and year-round retail stores as neededQualificationsHigh school diploma or equivalent, bachelor’s degree preferred2 years of eCommerce or customer service experienceExtended periods of time sitting and/or standing, occasional liftingProficient computer skills (MS Office, Outlook)A passion for outdoor sports industryBenefits15 days vacation12 paid holidays6 sick daysMedicalDentalVision401k…and more!Pay Range: $44,643.00-$53,739.00Ready to Make an Impact?Join us at KJUS and be part of a team that values excellence and innovation.EEO And Additional StatementsAcushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.Acushnet Company participates is E-Verify. Please click here for more details.Global Candidate Privacy Notice