Technical Support Associate

Position would require the candidate to be a W2 employee of Donatech.US Citizenship Required. Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment. Lead or support installation and upgrade of new or existing production equipment. Develop and follow preventive maintenance procedures (including Lockout/Tagout). Use multimeters, current probes, schematics, and technical manuals to diagnose complex issues. Collaborate cross-functionally to ensure factory equipment is safe, reliable, and efficient. Support layout planning, capital equipment procurement, and documentation updates. Participate in call-in and weekend work as required to support critical operations. Follow all OSHA and client safety protocols. Required Qualifications: Minimum 5-8 years of hands-on experience in equipment maintenance in a manufacturing/production setting. Strong mechanical aptitude and troubleshooting skills. Experience working with: Automated equipment and control systems High voltage systems (480V, 208V, 110V, and DC voltages) Multimeters, current probes, and diagnostic instruments Ability to work from schematics, technical drawings, manuals, and verbal instructions. Experience interfacing with multi-disciplinary teams and working with minimal supervision. Must be able to work 2nd shift after training, with flexibility for weekends/call-ins. Comfortable working in a high-voltage, hands-on environment, this is not a desk or technician helper role. Required Education: Associate degree in Electronics, Mechanical Technology, or related technical field.Additional Job Details:Candidate Screening Notes for Suppliers: Please ensure the following before submitting candidates: Candidate must be flexible for shift coverage (including weekends and call-in needs). Candidate must train on 1st shift (6-8 weeks) before moving to 2nd shift. Candidates must be willing and comfortable working with high-voltage equipment. Resumes must clearly highlight: Mechanical/electrical troubleshooting skills Vacuum system experience (if applicable) High-voltage and automation exposure Please include a brief summary of the candidate’s direct hands-on experience on their resume in the summary section; the manager wants to see this detail.Not Acceptable: Candidates with only cable-running, helper-type work, or minimal hands-on exposure. Candidates unwilling to work with high-voltage equipment or perform physically engaged repair work. Candidates not open to working occasional weekends or extended hours. Preferred Skills: Experience with: Optical Coating (vacuum deposition) Diamond Point Turning RF Power Systems PLC Systems & Ladder Logic Strong initiative and ability to independently solve complex technical issues. Prior work experience in the optics, aerospace, or defense industries. Successful track record working under pressure in high-demand manufacturing settings. Physical Demands: Must be able to stand and walk for extended periods throughout the shift. Frequent bending, stooping, kneeling, and crouching as required by setup or maintenance tasks. Frequent use of hands and fingers for handling tools, test equipment, and computers. Ability to sit and focus on detailed tasks (e.g., wiring or board inspection). Occasional lifting/moving of parts and equipment up to 25 lbs. Must be able to safely navigate a production floor with tools, wiring, and machinery. May work in moderate noise, temperature variations, or tight spaces.