Maritime Center Specialist I

DescriptionEstablished in 1994, Nauticus is a maritime discovery center that hosts 350,000 visitors annually and is home to the Nauticus Museum, Sail Nauticus sailing center, Schooner Virginia, the Battleship Wisconsin and the Half Moone Cruise Terminal. Nauticus’ mission is to benefit the community through education, impactful experiences and by sharing access to maritime resources. Nauticus is seeking a Maritime Center Specialist I that supports the overall function of Cruise and Nauticus events.Nauticus is a maritime discovery center located along the waterfront in downtown, Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.Department Starting Hourly Rate: $15/hourEssential FunctionsEssential Functions include but are not limited to:Greet and interact with guests.Answer on-site guest questions and resolve guest issues.Accurately process monetary transactions and adhere to all cash handling policies.Process admission tickets, membership enrollments/renewals/gifts through CRM software.Maintain and update membership database ensuring accuracy.Supports events by staffing check ins, membership sales, and maintaining lines.Supports end of day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team.Performs other duties as assigned.Education/ExperienceWork requires knowledge necessary to understand basic operational, or technical processes.Previous experience working in similar environments: guest relations, entertainment, or educational institutions preferred.Previous Cash Handling Experience, PreferredPrevious phone customer service experience, preferredAdditional Information & RequirementsWork Location: One Waterside Drive, Norfolk, VA 23510Work Hours: This position is intermittent part-time working 20 hours per week. Includes weekends, may include some evenings and holidays.Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. RetirementIf you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.NoteThe benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.Non-CityPositions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.01The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.I understand and will answer the following supplemental questions completely and thoroughly.02Please select the highest level of education you have completed.Less than High School Diploma/GEDHigh School Diploma/GEDSome College (6 months or more)Vocational/Technical DegreeAssociate's DegreeBachelor's Degree03Do you have at least six months of experience in cash handling and customer service?YesNo04Do you have any experience working with a computer POS system?YesNo05Do you have any experience handling payments?Yes, cash paymentsYes, credit card paymentsYes, both cash and credit card paymentsI have no experience06Please select the type(s) of customer service experience you possess. Select all that applyTraditional/face-to-facePhone-basedEmail supportLive chatOther07Please indicate your veteran status. (A copy of your long form DD-214 may be required)I am not a VeteranI am a VeteranI am a Disabled Veteran08Are you a current or previous City of Norfolk employee?Yes - I am a current City of Norfolk EmployeeYes - I am a previous City of Norfolk EmployeeNo - I am not a previous or current City of Norfolk employeeRequired Question