Warehouse Customer Service Assistant

Warehouse Operations AssistantOnTrac is hiring a Warehouse Operations Assistant! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!Location: 1121 Montague Expressway, Milpitas, CA 95035Pay Target: $19.00 - $24.00 per hour, depending on experienceShift: Monday - Friday from 4:30 PM to 8:30 PM. Hours are subject to change based on business needs.Employment LogisticsThis position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.Unpacking the BenefitsCompetitive individual and group benefitsMedical, Dental, and Vision insurance401(k) with company matchSafe and clean work environmentReferral Bonus Program - $500 per referral!The Must-HavesHigh school diploma or general education degree (GED)One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience requiredGeneral knowledge or Microsoft Word and Excel ProgramsExcellent Customer Service SkillsAbility to multitask, self-manage, and work efficiently in stressful situationsBilingual in Spanish / English is a plusYour Mission in MotionTrack package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for Customers, Customer Service team, and other facilities.Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.When needed, communicate with customers regarding their package status.Research, analyze, and report on daily compliances to management and prepare business reports as needed.Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply!Ontrac is proud to be an Equal Opportunity Employer. OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.