Implementation Engineer
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Implementation Engineer – Developer Build & Productivity Platform A high-growth developer tooling company is hiring an Implementation Engineer to support engineering teams adopting a cloud-based build and test acceleration platform. This role is well suited to engineers with strong Bazel, Buck or Buck2 experience who enjoy working directly with customers, solving complex build challenges and improving developer productivity at scale. The organisation works with customers ranging from fast-growing startups to large enterprises, helping them significantly reduce build times and improve software quality.
About the Role:
You will act as the trusted technical voice for customers throughout trials, onboarding and ongoing use, helping engineering teams integrate, optimise and scale their build workflows. Working closely with internal Engineering and Product teams, you will improve customer outcomes and ensure a high-quality experience, operating within a remote-first, distributed team aligned to the Pacific Time Zone.
Key Responsibilities:
- Serve as the primary technical point of contact for trial, new and existing customers
- Support customer onboarding within complex build and development environments
- Troubleshoot and resolve advanced Bazel, Buck or Buck2 and build-infrastructure issues
- Help customers optimise build performance, reliability and developer experience
- Partner with Engineering to surface bugs, regressions and product feedback
- Create and maintain clear internal and customer-facing technical documentation
- Engage with developers via Slack, GitHub, forums and events
- Contribute to automation, tooling improvements and operational excellence
- Skills and Experience 3+ years' experience in software engineering, SRE, technical support or developer-facing roles
- Strong, hands-on experience with Bazel, Buck or Buck2 (essential)
- Solid understanding of modern developer workflows and build systems
- Proficiency in at least one programming language (Go, C++, Java, Python, Rust or JavaScript)
- Comfortable working in Linux or Unix environments
- Experience with Docker, Terraform and/or Kubernetes
- Familiarity with at least one cloud provider (AWS, GCP or Azure)
- Strong written and verbal communication skills
- Customer-centric mindset with a passion for solving complex technical problems
- Location and Working ModelSan Francisco or fully remote within the Pacific Time Zone
- Occasional travel for team meet-ups and company events
- What's on Offer
- Competitive salary with equity participation
- Comprehensive medical, dental and vision benefits 401k or pension contribution
- Generous vacation allowance and parental leave
- Fully remote working with Pacific Time Zone alignment
- Regular global team offsites and company events
- Collaborative, inclusive culture with a strong focus on engineering quality
We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your information securely and contact you directly. We may also contact you about other relevant opportunities in the future.