BDC Representative

Now HiringService BDC RepresentativeDepartmentService | Business Development Center (BDC)Job OverviewThe Service Business Development Center (BDC) Representative plays a critical role in supporting the service department by serving as the primary point of contact between the dealership and its customers. We are seeking motivated, professional, and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer communications, proactively scheduling and confirming service appointments, and ensuring a consistent, high quality customer experience across all touch points. Duties and Responsibilities:Generate Appointments.Adhere to attendance, punctuality, and workplace conduct standardsMaintain detailed and accurate customer records in crmMeet daily/weekly call and appointment goalsUphold dealership professionalism, tone, and basic standards at all timesFollow up with customers via phone, text, and email.Manage high volume of inbound and outbound service callsExperience and Skills:Previous BDC, Call center, customer service, or dealership experience preferredStrong communication and phone etiquette skillsPositive attitude with willingness to learn and growComfortable working with CRM Systems and basic computer programsAbility to read and comprehend rules, regulations, policies, and procedures.Benefits:401(k)401(k) matchingDental insuranceHealth insuranceOn-the-job trainingVision insuranceOffers of employment will be contingent on successful criminal background check and driving record searchWe offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are passionate about providing excellent customer support and enjoy working in a fast-paced environment, we would love to hear from you.Job Type: Full-timeShift:Day shiftOn and Off Weekends