IT Service Technician

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers.SummaryCosm is looking for experienced IT specialists that have worked in a live entertainment or hospitality environment. We’re looking for individuals that put customers first and always strive to provide the highest level of service. The ideal candidate would be organized, motivated, and proactive to ensure that venue operations are running smoothly. You’ll be part of a team that’s responsible for the maintenance, support, and operation of all the technologies that support all of the critical venue operations.ResponsibilitiesProvide on-site first response to all IT-related technical systems and hardware.Maintenance and troubleshooting of networks, hardware, and software including but not exclusive to; Point-of-Sale, Kiosks, Ticketing Systems, Kitchen Display Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A/V Systems, and/or consoles.Interact with primary display technology (Digistar) to conduct operational and functional checks of the show system and equipmentRead drawings, technical schematics, diagrams, and checklistsConduct operational and functional checks of the show system and equipmentCommunicate and collaborate with internal and external partnersRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions madeRespond to requests via text, email, or radioWork with engineers to test fixes and ensure the problem has been adequately resolvedExperienceHigh school diploma or equivalency certificate. An associate's or bachelor's degree in a technical field is a plus.Licenses/Certifications: CHTP, A+, MCP, MCSE/MCSA, Network+ or related certifications preferred3+ years of experience in entertainment, production, or hospitalityWorking experience in MacOS, iOS, Windows, and VMware environmentsWorking experience with mobile device troubleshooting and supportWorking experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systemsFamiliar with IT security systems, procedures, and policiesFamiliar with operations of an entertainment venue including A/V, F&B, and TicketingSelf-directed and able to collaborate on a teamDue to the high visibility of this position, excellent written, verbal, and phone communications skills. focused on customer service,Strong creative and innovative problem-solving skills.Available for overtime and weekends as the schedule varies depending on site operational needs; flexibility required.Must be able to work during a live production, with loud noise levels, and busy environments (non-office environment)Ability to maneuver around an entertainment venue and walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipmentComfortable lifting heavy objects up to 25 lbsCosm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeeAll applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.