Sr. Application Developer
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Senior Application Developer (Customer Service Team)
Location: Okemos, MI - Hybrid (minimum of 2 days a week in Okemos, subject to change in the future)
Working Experience of Genesys Cloud is required
Must be able to work in the United States
· Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
· Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
· Knowledge of PBX architecture, telecommunication network services, and contact center systems.
· Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
· Strong understanding of contact center operation, including key metrics and workforce management needs
· As well as experience with management and development of speech recognition systems and grammars
· Working Knowledge of Genesys Cloud
Job Type: Contract
Pay: $75.00 - $80.00 per hour
Expected hours: 40 per week
Application Question(s):
Only W2 USc / GC
Experience:
IT: 9 years (Required)
Genesys Cloud: 1 year (Required)
Work Location: In person