Sr. Application Developer

Senior Application Developer (Customer Service Team) Location: Okemos, MI - Hybrid (minimum of 2 days a week in Okemos, subject to change in the future) Working Experience of Genesys Cloud is required Must be able to work in the United States · Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) · Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications. · Knowledge of PBX architecture, telecommunication network services, and contact center systems. · Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems. · Strong understanding of contact center operation, including key metrics and workforce management needs · As well as experience with management and development of speech recognition systems and grammars · Working Knowledge of Genesys Cloud Job Type: Contract Pay: $75.00 - $80.00 per hour Expected hours: 40 per week Application Question(s): Only W2 USc / GC Experience: IT: 9 years (Required) Genesys Cloud: 1 year (Required) Work Location: In person