Shift Leader/Key Holder

• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, applies all selling behaviors during every transaction, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store,(remove “to assist them”) • Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system, ensuring they experience top notch guest service • Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, ensuring every guest receives top notch guest service • Promote GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program • Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided • Assist leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor • Assist store team in meeting and exceeding sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader • Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system • Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines • Check shipments for discrepancies/shortages and record any discrepancies in the POS system • Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift • Supervise and delegate tasks to Game Advisors in absence of management Job Type: Part-time Pay: $8.50 - $10.00 per hour Benefits: * Flexible schedule Shift: * Day shift * Evening shift * Morning shift * Night shift Work Location: In person