Azure Production Support Engineer

Required SkillsStrong experience with Microsoft Azure servicesHands-on with Azure SQL and Cosmos DBExperience with Azure Application Insights and monitoring toolsKnowledge of DevOps and CI/CD pipelinesWorking knowledge of Linux/Windows systems and networkingExperience & Domain5+ years of Azure experienceGood knowledge of BFSI domainResponsibilitiesMonitor Azure production applications and infrastructure (24/7 support)Respond to incidents, outages, and alertsPerform root cause analysis (RCA) and implement fixesManage tickets in ServiceNow/JIRA and ensure SLA complianceAnalyze logs using Azure Application InsightsProvide on-call support for critical issuesTrack system health, metrics, and alertsCollaborate with development teams for bug fixes and deploymentsSupport release management and change processesSuggest and implement automation and system improvementsMaintain documentation of incidents and known issuesEnsure security and regulatory complianceReduce manual effort through automation and proactive monitoring