Desktop Support Specialist

Title: Desktop Support Technician Location: Onsite in San Diego, CA Duration: 4-month contract (Eligibility to extend up to 8-months)Pay Rate: $25/hr W2Required Skills & Experience2+ years of IT support ExperienceExposure to:Windows OS (Windows 10/11)Active Directory (user account management)Microsoft 365 (Outlook, Teams)Basic understanding of networking fundamentals (IP, Wi-Fi, connectivity troubleshooting)Experience working with or willingness to support clinical devices / healthcare environmentsFamiliarity with ticketing systems (ServiceNow, Remedy, Jira, etc.)Strong troubleshooting mindset and customer-service skillsNice-to-Have QualificationsExperience supporting clinical environments (hospital or ambulatory)Exposure to EHR systems (Epic, Cerner)Experience with device imaging tools (SCCM, Intune, MDT)Certifications: CompTIA A+, Network+Basic understanding of MDM tools (Intune, AirWatch, MobileIron)Clinical Device Support ResponsibilitiesProvide first-line support for clinical and point-of-care devices, including:Workstations on Wheels (WOWs) / COWsBarcode scanners, label printers, and medication scannersThin clients and shared clinical workstationsPatient check-in kiosks and bedside terminalsTroubleshoot device connectivity and access issues:Network connectivity (wired/wireless drops, basic port checks)Login/authentication issues tied to AD and clinical applicationsPeripheral connectivity (USB devices, scanners, printers)Support EHR access and device integration issues (e.g., Epic, Cerner login/access problems)Assist with device imaging, reimaging, and deployment of clinical endpointsCoordinate with clinical staff (nurses, physicians, front-desk users) to minimize downtime during patient care