Network Engineer

Position: Subject Matter Expert (Support & Ops) NW-SDWAN

Location: San Jose, RTP, Austin, TXAbout the RoleRole Overview We are looking for a highly skilled Escalation Engineer with deep expertise in networking, routing, and Cisco SD-WAN to troubleshoot and resolve complex customer issues in large-scale production environments.

Key Responsibilities: Own and resolve complex/high-severity customer escalations in Cisco SD-WAN environments. Perform deep troubleshooting across SD-WAN, routing, switching, WAN, security, and application layers. Analyze configurations, logs, packet captures, traces, and network behavior to identify root cause. Troubleshoot SD-WAN components including OMP, TLOC, control/data plane, tunnels, policies, routing, and path selection. Understand customer topology and environment nuances to distinguish between product, configuration, design, and infrastructure issues. Drive issues end-to-end with customers, Cisco TAC, product engineering, and internal teams. Provide RCA, corrective actions, and permanent solutions for recurring issues. Mentor engineers and contribute to troubleshooting methodologies and knowledge base.

Qualifications: Not specified.

Required Skills: 8+ years of strong networking experience in enterprise/service-provider environments. Deep hands-on experience with Cisco SD-WAN / Viptela / Catalyst SD-WAN.Strong expertise in BGP, OSPF, routing, switching, VPN, NAT, QoS, TCP/IP, and WAN technologies. Excellent packet-level troubleshooting skills; experience with Wireshark, logs, debugs, and network traces. Ability to understand complex customer topologies and quickly isolate problems. Strong analytical, problem-solving, communication, and customer-management skills. Cisco CCNP/CCIE certification is a plus. Python/automation and cloud networking knowledge is a plus.

Preferred Skills: Cisco CCNP/CCIE certification is a plus. Python/automation and cloud networking knowledge is a plus. Pay range and compensation packagenot specified.

Equal Opportunity Statement: Not specified.