Technical Program Manager

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.We are Looking to Add a Key Member to Our Platform Engineering Team! The Technical Program Manager will lead complex, cross-functional initiatives that support the development, implementation and delivery of technical products and services – especially those that span multiple engineering teams, systems, or platforms. This position will partner with engineering, product, operations, security, and business teams to define technical program scope, build execution plans, manage risks and dependencies, and drive delivery against timelines, goals, and budgets. This role requires translating business needs into actionable technical work, aligning stakeholders, tracking progress, resolving blockers, and ensuring clear communication from planning through launch. A strong Technical Program Manager combines program management discipline with technical fluency, sound judgement, and the ability to coordinate multiple workstreams in a fast-paced environment.As a Technical Program Manager, You WillProgram Ownership & DeliveryBuild and manage integrated program plans and roadmapsDefine program scope, milestones, dependencies, and success metricsOwn delivery of multi‑team, multi‑quarter technical initiatives (e.g., platform migrations, infrastructure modernization, large feature rollouts)Identify critical paths and proactively manage risks and tradeoffsEnsure programs are delivered on time, within scope, on budget, and with quality/measurable outcomesDeep Technical CollaborationEnsure the business goals are represented into technical requirements and specificationsCollaborate with business stakeholders, system architects, and engineers to ensure optimal technology platforms are evaluated and selected for solution deliveryPartner closely with engineers and architects on:System design reviewsTechnical tradeoff discussionsArchitecture decisionsAsk the “hard technical questions” to surface risks earlyUnderstand APIs, data flows, infrastructure, system engineering and dependenciesChallenge assumptions about scalability, performance, or reliabilityHelping teams break large technical problems into executive phases Cross-Functional Leadership & AlignmentDrive alignment across multiple stakeholders with competing prioritiesFacilitate decision‑making when teams disagreeCommunicate clearly between technical and non‑technical audiencesEnsure dependencies across teams are visible and actively managed Risk, Dependency, & Issue ManagementIdentify technical, operational, and organizational risks earlyTrack and manage cross team dependenciesEscalate issues with clear options and recommendationsCreate mitigation and contingency plans Communication & Executive ReportingProvide clear, concise program updates to leadershipTranslate technical progress into business impactSurface risks and decisions early—no surprisesPrepare executive readouts, dashboards, and launch reviews Process & Execution ExcellenceDefine and improve program management processesDrive operational rigor (planning, reviews, retrospectives), also supporting governance and compliance needsStandardize execution across teams, when neededOversee and manage vendor professional services contracts and engagements supporting program executionEnsure quality by coordinating business stakeholder engagement in activities such as testing and feature validationImprove predictability and program delivery velocity over timeTo Be Successful In This Role You Will NeedCommunication/Teamwork AttributesStrong communication and collaboration skills when partnering with Business and IT Leaders, IT professionals, Engineering and Product team members, and users/customers we serve, both internal and external to GreatAmerica.Ability to work both independently and in a team-oriented, cross-functional, and collaborative environment.Ability to effectively prioritize and execute tasks in a high-pressure environment and excels at communicating shifts in prioritization.Ability to adapt to shifting business priorities, demands, and timelines through analytical and problem-solving capabilities.Ability to anticipate needs and proactively solves problems.Driven to excellence and is motivated to learn; consistently desires to improve knowledge in areas of expertise.Ability to help bring a group to consensus or decision.Strong facilitation and presentation skills. OthersWork schedule may vary to meet deadlines, including on-call rotations outside normal business hours.Performs additional duties as required.Position QualificationsAbility to create tracking models for project/program KPIsAbility to understand and express technical concepts to non-technical individualsBlend of strategic and tactical thinking and planningHigh level understanding of IT infrastructure support (network topology/configuration/components, security, server, remote access/VDI, storage, server administration, web hosting, desktop clients, backup, monitoring, phone, directory services, certificates, internet protocols, etc.)High level understanding of Microsoft database administration (disaster recovery concepts/availability groups, disks, database structure, database performance tuning, database migration, SISS, SSRS, etc.)High level understanding of software application development and support (.NET frameworks, application design/architecture, service-based architecture, APIs, etc.)Leads yet delegates authority to team membersCollaborator who is passionate about knowledge management (curating, storing, and sharing)Fosters an environment of commitment, pride, trust, and deliveryBuilds and maintains networks and support channel EducationBachelor’s degree in computer science, information systems, business administration, engineering or related field required. Master’s degree preferred Program Management Professional (PgMP) or Project Management Profession certification (PMP) preferredAgile or SAFe certification preferred Experience5+ years of professional experience in various IT roles (infrastructure, application development, database administration, cloud services etc.)5+ years of Program or Project Management experience with major programs and/or advanced leadershipFinancial BenefitsSharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:Competitive CompensationMonthly Bonuses for Eligible Employees401(k) and Company MatchAnnual Profit SharingPaid Time OffHealth, Wellbeing, And Family Planning BenefitsPaid Vacation - starting at 80 hours annually for employees in their first year of service.Paid Sick Days - Ten (10) per year with a conversion option for unused time.Ten (10) Paid Holidays per yearGym ReimbursementHealth InsuranceDental InsuranceVision InsuranceShort-Term and Long Term DisabilityCompany Paid Life InsuranceFlexible Spending Accounts (FSA)Health Savings Accounts (HSA)Employee Assistance ProgramParental LeaveEducation And Career Planning BenefitsTuition AssistanceNetworking OpportunitiesLeadership Development OpportunitiesPerksPaid ParkingService AwardsHybrid work arrangementsBusiness casual environmentA strong organizational culture focused on our greatest asset: you!If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.