Systems Engineer
Work Location: New York City & Stamford, CTSchedule: 2–3 days in NYC, 2 days in StamfordEmployment Type: Full-TimeExperience Level: Junior, Mid, or SeniorReports To: Client Technology ManagerAbout the RoleWe’re seeking a Systems Engineer to join a fast-growing, client-focused IT services organization supporting hedge funds and investment firms. This is a 100% dedicated onsite role, embedded directly with a high-profile financial services client across their NYC and Stamford offices.In this position, you’ll act as an extension of the broader IT support team providing hands-on systems and end-user support while working closely with other Systems Engineers and Senior Systems Engineers in a highly collaborative environment. This role offers strong exposure to enterprise technologies, structured processes, and excellent opportunities for technical and professional growth.Key ResponsibilitiesProvide onsite IT support to end users across NYC and Stamford officesTroubleshoot and resolve hardware, software, desktop, mobile, and system issuesManage and track support requests using a ticketing systemMaintain accurate technical documentation and follow organizational standardsAdhere to formal change control procedures and operational policiesSupport and maintain IT infrastructure and user-facing systems onsiteCollaborate closely with internal teams to ensure seamless service deliveryRequired QualificationsMinimum 2 years of IT experience (Desktop Support, Systems Engineering, or Systems Administration)Strong end-user support skills across:Microsoft WindowsMicrosoft OfficeDesktop and mobile device troubleshootingExperience supporting a Microsoft 365 environment, including:Exchange OnlineSharePoint OnlineIntuneAzure Active DirectoryWorking knowledge of:Windows Server platformsActive Directory and Group Policy(Nice to have) Citrix XenAppExperience supporting endpoint protection tools (Sophos or similar)Basic understanding of:Virtualization platforms (VMware, Hyper-V)Networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, firewalls)Prior experience working in an MSP environmentStrong verbal and written communication skillsPreferred / Nice-to-Have ExperienceFinancial services or hedge fund environmentsFamiliarity with market data applications such as:BloombergThomson ReutersFactSetCapital IQExtensive MSP experience, especially with ConnectWise toolsExposure to cloud platforms such as Azure or AWSExperience supporting tools such as:Google WorkspaceBox, DropboxDuo, Okta, AirWatchExperience with mail security gateways (Mimecast, Proofpoint, IronPort)Exposure to endpoint security tools such as CrowdStrike, Cylance, Carbon Black, or SentinelOneAdvanced understanding of storage and virtualization platforms (Nimble, Pure, NetApp, EMC, VMware, Hyper-V, XenServer)