Professional Services Technician - Playa Vista, CA

ApplyDescriptionJob Title: Professional Services Technician - Playa Vista, CADepartment: ServiceReports To: Professional Services ManagerSupervises: N/AJob Classification: Full-Time, Hourly, Non-ExemptSUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESThe main role of the Professional Services Technician is to provide technical expertise, training, and support for existingand prospective clients. Additionally, the daily role will be to visit clients per schedule, test water chemistry, adjustcontrollers and programming, cleaning and maintaining chemical feed equipment, as well as record keeping andcommunication. More duties may be applied as clients and VivoAquatics services and needs change.Key Responsibilities Include:Onsite visits to new and existing clients on a regular basisTrain clients, channel partners, etc. on chemical feed systems and VivoPoint softwareProvide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as neededPerform warranty repair and required maintenance of VivoPoint chemical feed systemsProvide regular chemical water tests and recommendations to clientsComplete onsite assessment and provide information and worksheet data as requestedTake photo documentation of job sites, projects, and work completions as requestedProvide material and labor cost estimates for repairs and installations as requestedRecord all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profilesRecord detailed notes on all service visits in NetSuiteCommunicate visits, repairs, and follow up information to supervisors in a timely mannerMust wear appropriate PPE at all timesMust communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of needMust maintain company vehicle and appearance at all times. Vehicles must be serviced and kept clean and organized at all timesPerform regular inventory or parts and equipment within your possession as requestedCommunicate with managers and billing department regarding job and project completions and parts used in a timely mannerMust be able to gather parts and equipment from supply houses and other locations as requestedAttend meetings, trainings, and company gatherings as neededResponsible for thorough knowledge of management company policies and property community policiesAdditionally duties may be assigned based on changes in client needs and in company needs and services offeredRequirementsQUALIFICATIONSExcellent interpersonal communication skillsMust maintain the highest level of professionalism at all times: must maintain a professional appearance, and must have a friendly and professional attitudeMust possess high organizational skills and be detail orientedMaintain a strong work ethic, be self-motivated, and have a high sense of responsibilityStrong computer skills in MS Office (Email, Word, Excel, Calendar), GSuite (Gmail, Google Sheets, Google Docs, Calendar), or similarStrong knowledge of commercial water chemistry and balancing water chemistryStrong knowledge of various manufacturers' circulation and filtration systems and chemical automation systems and chemical feed devicesExceptional knowledge of swimming pool regulations and codesAbility to travel out-of-state and overnight when neededAbility to work nights and weekends as neededExperience and first hand knowledge of electrical and plumbing systems and use of power toolsMust be able to lift, move, carry up to 75lbsSUPERVISORY RESPONSIBILITIES* N/AEDUCATION and/or EXPERIENCE2+ years of experience in the aquatics industry required2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devicesCurrently or previously held CPO license preferredValid driver license that has been valid for at least the last 2 yearsMust be over the age of 21Ability to communicate effectively in English. Bilingual a plus!Successfully pass a thorough background check, including a DMV/driving record checkCOMPENSATION* Salary Range: $25-$35 per hour; Depends on various factors including experience, skillset, and size of routeBENEFITSMedicalDentalVisionLifeLong-term DisabilityPet Insurance401k PlanPaid VacationPaid Sick TimeHoliday PayFloating HolidaysCompany Vehicle with fuel card or Mileage ReimbursementEmployee Assistance Program (EAP)Employee Referral ProgramEmployee Discount ProgramCareer PlanningProfessional Development