Technical Project Manager

About DecisionsDecisions is a fast-growing, private-equity-backed software company that helps organizations automate and improve complex business processes. Our platform brings together workflow, rules, integrations, and AI capabilities into a unified environment that enables companies to modernize operations, streamline decision-making, and improve customer experience.Trusted by enterprise and mid-market organizations across industries, including financial services and healthcare, Decisions partners closely with customers to design and implement solutions that drive measurable business outcomes.Our Professional Services team plays a central role in delivering those outcomes. As demand for implementations continues to grow, we are expanding our project management team and hiring an additional Technical Project Manager to support client delivery.The RoleThis is a client-facing implementation leadership role for a project manager who is comfortable operating in both structured and fast-moving environments.You will lead the day-to-day execution of software implementations for enterprise and mid-market customers, guiding projects from requirements through build and deployment while maintaining strong alignment with client stakeholders and internal technical teams.This role is ideal for a project manager who is confident managing scope, navigating ambiguity, and communicating professionally with senior stakeholders while keeping delivery teams focused and moving forward. You will partner closely with Professional Services POD leaders, aligning on delivery strategy and ensuring strong execution across your projects.What You’ll LeadImplementation & Delivery LeadershipYou will drive the day-to-day execution of client implementations from kickoff through deployment.Lead project planning, kickoff, and ongoing delivery executionDefine and manage scope, timeline, milestones, and deliverablesTranslate requirements into actionable delivery plans with technical teamsMaintain momentum by identifying risks early and driving resolutionCoordinate internal and client resources to keep delivery on trackEnsure projects remain aligned to contracted scope and agreed outcomesSupport structured requirements and solution planning phasesLead iterative build and configuration cycles through deploymentFacilitate backlog clarity, sprint planning, and milestone trackingDrive readiness for deployment and successful go-live executionClient & Stakeholder ManagementThis role requires strong professionalism and confidence working with external clients.Serve as primary day-to-day contact for client delivery communicationSet and maintain clear expectations around scope, timeline, and responsibilitiesCommunicate effectively with director- and executive-level stakeholdersProvide clear status reporting, including risks and recommended actionsNavigate scope changes and evolving requirements with structure and transparencyBuild strong working relationships while maintaining appropriate boundariesWhat We’re Looking ForThe strongest candidates for this role:3–6+ years leading client-facing software or SaaS/PaaS implementationsConfidence managing external client expectations and scopeStrong executive-level communication and professionalismAbility to operate across both structured and agile delivery approachesOwnership mindset — focused on outcomes, not just coordinationCalm, organized, and solutions-oriented under pressureAbility to build trust quickly with clients and technical teamsHelpful ExperienceProfessional Services, consulting, or client delivery environmentsWorkflow automation, integration-heavy solutions, or process transformationPMP or similar certificationWhy Join The Decisions Professional Services TeamHigh-impact, client-facing implementation workStrong partnership with experienced technical and delivery leadersFast-moving environment with meaningful ownershipCompetitive salary and bonus structureA true seat at the table - our project managers play an active role in shaping delivery approach, improving processes, and influencing client outcomes. If you’re coming from a highly layered enterprise environment where decisions move slowly or PMs have limited voice, you’ll find meaningful opportunity here to contribute, influence, and grow your impact!This role requires strong judgment, professionalism, and the confidence to lead both clients and internal teams through complex implementations.