Information Technology Support Technician

Position SummaryThe Division IT Support Technician provides advanced desktop, mobile, and network support in a fast-paced enterprise environment. This role is responsible for troubleshooting, maintaining, imaging, and supporting end-user devices and infrastructure while delivering high-quality customer service to employees and leadership teams. This position requires a highly professional, accountable individual capable of working independently, managing competing priorities, and delivering solutions—not just resolving tickets.Key ResponsibilitiesProvide Tier 1–3 technical support for desktops, laptops, mobile devices, and enterprise applicationsTroubleshoot and resolve hardware, software, network, and connectivity issuesBuild, image, deploy, and maintain Windows-based workstationsPerform hardware upgrades, replacements, and lifecycle management (inventory, disposal, tracking)Support Microsoft Office Suite, Windows OS, printers, scanners, and peripheral devicesConfigure and support Apple iPads and iPhones in a corporate environmentSupport VoIP and PBX phone systemsManage tickets via support queue systems (logging, prioritizing, resolving, and documenting issues)Perform new hire setups, offboarding, relocations, and system updatesProvide remote and onsite support across office locations (including occasional travel)Participate in on-call rotation (every 3rd weekend)Document technical issues, root causes, and resolutionsEscalate complex issues when appropriate while maintaining ownership of assigned problemsDeliver professional, customer-focused support to end users and leadership teamsRequired Skills & Qualifications3–5 years of IT support experience in a medium-to-large enterprise environmentStrong knowledge of:Windows operating systemsMicrosoft Office SuiteNetworking fundamentalsDesktop and endpoint supportMobile device support (iOS/iPadOS)Remote support toolsVoIP/PBX systemsStrong troubleshooting and analytical problem-solving skillsAbility to independently diagnose and resolve technical issuesExcellent communication and customer service skillsStrong organizational and time management abilitiesExperience with ticketing systems and documentation practicesAbility to manage multiple priorities in a fast-paced environmentBachelor’s degree preferred (IT, Computer Science, or related field)