Dental Treatment Coordinator/Assistant

Crowns Now - IrmoIrmo, SCM-Th 8am to 5pm$23 and up, DOEMedical, In-house dental, vision, PTO, Holiday, Sick, 401k (matching), scrub reimbursementThe Dental Treatment Coordinator plays a pivotal role in bridging the gap between patients and dental care providers by facilitating clear communication and ensuring patients understand their treatment options and financial responsibilities. The position is responsible for guiding patients through their treatment plans, answering questions, and coordinating appointments to optimize patient experience and treatment acceptance. The coordinator works closely with dentists, assistants, and administrative staff to streamline treatment workflows and enhance overall office efficiency.QualificationsHigh School Diploma or equivalentPrevious experience in a dental office; ideally a similar patient coordination roleStrong understanding of dental terminology, procedures, and insurance processesProficiency with dental practice management software EaglesoftExperience working with dental insurance claims and benefit verification systemsFamiliarity with HIPPA regulations and patient confidentiality standardsExcellent communication and organizational skillsBackground in customer service or sales, ability to guide patients through decision makingResponsibilitiesServe as primary point of contact for patients regarding treatment plans, financial options, and appointment schedulingExplain dental procedures, treatment plans, and associated costs clearly and compassionately to patientsMaintaining patient records and confidentiality according to HIPAAAddressing objections and negotiating treatment plans and costsVerify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses.Staying current on local and national government dental coverage assistance to understand insurance eligibilityExplaining dental terminology and conveying the importance of oral hygiene and treatmentScheduling appointments, treatment plan consultations, and post-treatment follow-upsSubmitting insurance applications and documents to insurance companiesStreamlining office operations and communication between patients, staff and dentistsHelping patients track and follow payment schedulesHelp patients understand their dental benefits and treatment and assist with treatment plan acceptanceProvide top-tier patient/customer service and satisfactionAble to deescalate patient grievances effectively and satisfy patient dental treatment inquiries as neededApply TODAY and keep our community SMILING!