Customer Support Representative - Non-remote

The Customer Support Representative Position: Our goal at House Jet is to have the best customer service in the world and retain clients for life. As a customer service representative you will empower our clients to succeed by teaching them how to operate and effectively master our software. You will answer client and internal tickets, emails, and phone calls efficiently and effectively. As an Customer Service Representative You will: Be passionate about coaching clients, customer success, and experience Solve problems with curiosity and creativity Embrace challenges and change Commit to getting better every day Invest in relationships with customers and colleagues Contribute to a positive team environment You will execute on the following responsibilities: Work collaboratively in a team managing a base of customers Ascertain customer goals and collaborate on customized strategic plans while driving customer accountability Engage customers resolving inquiries by aligning customers with the right resources Engage customers via strategy onboarding calls, securing buy-in for customer execution Answer client tickets Reply to live client chat Onboard clients effectively Maintain Strong KPI’s Attend Weekly and Daily Meetings A strong candidate will bring: Relatable work experience. Must be computer/software savvy. Fast learning. Attention to details. Quick critical thinking Must be able to work independently and as a team member. Pluses: Experience at a SaaS organization Licensed Real Estate agent or equivalent experience We are located at 440 South Jefferson Ave, Springfield, MO Compensation: $15 - 18 per hour. Benefits including company sponsored health, dental and vision insurance along with paid time off and holidays. Work hours 8:30 – 5:30 Monday through Friday. Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: Dental insurance Health insurance Paid time off Paid training Vision insurance Schedule: 8 hour shift Day shift Monday to Friday No nights No weekends Application Question(s): How many years experience do you have working in customer support? Ability to Commute: Springfield, MO 65806 (Required) Ability to Relocate: Springfield, MO 65806: Relocate before starting work (Required) Work Location: In person