Call Center Representative

At Conejo Services, customer service is our #1 priority. We don't just see a job when we come to a customer's door, we see an opportunity to build a relationship. Our goal is to continue to build the most qualified team in Southern California. We are looking for a skilled Call Center Representative with a great attitude and strong work ethic.DUTIES AND RESPONSIBILITIESReceive a high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solutionMake high volume of outbound calls to new and existing clients to book or change appointmentsEffectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solutionExpress empathy and compassion, taking full ownership of the client’s satisfactionProactively gain and maintain a full understanding of our portfolio of products and servicesEffectively summarize and relay information received to both clients and internal customersRespond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointmentsEfficiently enter accurate and detailed records of customer interactions and actions taken,Consistently follow order entry guidelines with minimal errorsAchieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scriptsOther duties as assigned by managementThis job description shall not be construed as a complete listing of all miscellaneous, incidental, or other functions that may be assigned from time to time.QUALIFICATIONSAt least one year of relevant work experience (construction or home service company experience a plus)Excellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workBi-lingual in English and Spanish is a plus but not requiredServiceTitan experience a plusSCHEDULEFive days a weekMUST be flexible to work weekendsMUST be able to work until 6pmBENEFITSMedical, Dental, and Vision insurance100% paid life and disability insurance401K Retirement planPaid sick daysPaid VacationJoin our dedicated team of professionals where your skills will be valued, and your contributions will make a difference!*Conejo Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.