Senior Account Manager

Location: Austin, TX or Manchester, UK (Hybrid) Team: RevenueAbout MirrorWebMirrorWeb is an intelligent communications supervision platform built for regulated financial services firms. Compliance teams are drowning in data but starving for signal. We fix that with AI-native supervision that's explainable, defensible, and built for regulatory scrutiny.Why This Role MattersCompliance is a growth lever, not a bottleneck, and this role proves it. You'll own expansion revenue across MirrorWeb's most strategic accounts, building the executive relationships and multi-year growth strategies that turn customers into long-term partners. This isn't a renewal management role, it's a senior commercial position for someone who knows how to navigate complexity and close.What Success Looks Like$750K+ in closed expansion revenue through multi-product upsells and whitespace captureExecutive sponsorship models established at 80%+ of named accounts, with documented stakeholder maps and multi-year growth roadmaps95%+ gross retention through proactive risk identification and multi-year deal structuringThe RoleYou'll own a named portfolio of MirrorWeb's largest, most complex financial services accounts, managing a significant ARR book with direct accountability for expansion and retention. Most of your time will be spent in executive engagement, strategic account planning, and commercial negotiation across multi-stakeholder enterprise deals with 6-12 month cycles and $100K-$500K+ deal sizes. High autonomy, high ownership, high impact.Key responsibilities:Own expansion revenue end-to-end across your portfolio: multi-product upsells, cross-sells, whitespace opportunities, renewals, and multi-year contract executionBuild and maintain C-suite relationships: develop comprehensive account plans with executive sponsorship models and multi-year growth strategiesOrchestrate cross-functional deal teams (CSMs, Solution Engineers, Product, Finance, Legal) for complex enterprise opportunitiesLead commercial negotiations involving procurement, compliance, IT, and C-suite stakeholders simultaneouslyMaintain disciplined pipeline management and deliver accurate weekly revenue forecastsWhat You'll BringProven success owning a $750K+ expansion quota in a B2B SaaS scale-up: you've navigated pace, ambiguity, and high ownershipTrack record closing complex, multi-stakeholder enterprise deals at $100K–$500K+ with C-suite, procurement, and cross-functional buying committeesExperience managing executive relationships at senior levels: you build sponsorship models, not just contactsStrong commercial judgment in high-stakes, trust-sensitive environmentsBonus PointsNot necessities but they'll help you hit the ground running:Experience selling into regulated financial services (SEC/FINRA compliance teams, broker-dealers, RIAs, asset managers)Background in communications governance, supervision, compliance technology, or adjacent RegTech domainsExperience selling AI/automation solutions where explainability and "human-in-the-loop" positioning matter to buyersTrack record building executive sponsorship programmes or account-based strategies at scaleWhat's on OfferCompetitive base salary + commission structureComprehensive health coverage: medical, dental, and vision401(k) with 3% non-elective employer contribution20 days PTO + your birthday off + paid sick leaveEnhanced family leave$100/month Juno flexible lifestyle allowance (wellness, learning, whatever matters to you)Equity Appreciation Rights: share in what we're buildingLife assuranceHow We WorkFast pace, high standards. Our buyers operate in regulated environments where mistakes have real consequences — and we build with the same rigour internally. Ownership culture, one team across Austin and Manchester, and a genuine focus on signal over noise.