ServiceNow Platform Developer

ServiceNow Platform DeveloperCooley is seeking a ServiceNow Platform Developer to join the Technology Platforms and Applications team.Position SummaryCooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and deliver impactful business outcomes.ResponsibilitiesThe ServiceNow Platform Developer is responsible for the development and implementation of ServiceNow solutions across multiple domains. This role focuses on Hardware Asset Management (HAM), Software Asset Management (SAM), Strategic Portfolio Management (SPM), and Security Operations (SecOps), including Vulnerability and Incident Response. Additional responsibilities include Employee Center, Workspaces, AI features, HR Service Delivery, and core platform capabilities. The ServiceNow Platform Developer will also support ongoing ITSM processes while delivering new initiatives in Asset Management, SecOps, SPM, and HR. Specific duties and responsibilities include, but are not limited to, the following:Design, configure, and implement ServiceNow solutions with a focus on ITAMExperience with ITOM modules (Discovery, Event Management, Service Mapping)Implement and enhance SecOps modules (Vulnerability Response, Security Incident Response)Manage and maintain ongoing ITSM workflows (incident, problem, change, request)Build custom applications, workflows, and integrations following ServiceNow best practicesEnhance user experience through Workspaces, Employee Center, and AI-powered featuresAutomate asset lifecycle management from procurement to decommissioningDevelop dashboards, reports, and KPIs to provide actionable insights for IT and business leadersCollaborate with stakeholders to translate business requirements into technical solutionsSupport upgrades, patching, and continuous improvement of the ServiceNow platformManage HR Service Delivery by automating and improving employee-facing workflowsLead development and delivery of SPM to support portfolio planning, tracking, and governanceEnsure compliance with governance standards, security policies, and performance requirementsProvide technical support, troubleshooting, and root-cause analysis for ServiceNow issuesStay current with ServiceNow platform releases and recommend adoption of new featuresWork closely with the Technology and Platforms Applications management team to develop short and long-term strategiesWork with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivityEnsuring 24/7 access to ServiceNow applications that are continually protected and on-lineConstantly track bugs, fixes, and test mission-critical applicationsResearch anomalies and workaroundsDesign proper update and backup procedures, documenting them and including functioning rollback plansResponsible for change control and coordination of the release management process for ServiceNowEvaluate and report on the health of the firm's ServiceNow instancesEnsure platform alignment with the business strategyProvide consultative technical leadership to the platform teamAll other duties as assigned or requiredSkills and ExperienceRequiredAfter orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applicationsAbility to work extended and/or weekend hours, as required5+ years direct applicable experience (e.g., technical-related experience specializing in ServiceNow development, architecture, and implementations). Senior level candidates must have 6+ years' experience.Expertise in HAM and SAM (ITAM)Experience leading SPM and SecOps (Vulnerability Response, Security Incident Response) initiativesExperience with CMDB and ITOM (Discovery, Service Mapping, Event Management)Proficiency with ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts)Strong understanding of ITIL processes (incident, problem, change, asset, portfolio)Expertise and experience with ServiceNow and a focus on discovery, configuration management (CMDB)Expertise with scripting languages such as JavaScript, Python, or PowerShell; web-service proficiency (REST, SOAP) and XML/JSON knowledgeExperience taking requirements and coordinating with BAs and developersPreferredBachelor's degree or equivalent in computer science or related information systems experienceAdvanced degree in related disciplinesStrong technical writing and documentation experienceFamiliarity with HR Service Delivery workflowsExperience with Service Portal, Catalog Items, Flows/Workflows, and Integrations (REST/SOAP APIs)Experience supporting and managing implemented ITSM processesServiceNow expertise (supporting modules, configuration changes, identifying performance issues)Extremely proficient in ServiceNow and in interpreting AJAX/JavaScript code to identify where ServiceNow templates can be used versus customizationAJAX and JavaScript knowledge to interpret code and provide customization adviceStrong understanding of SPM (Strategic Portfolio Management)ServiceNow certifications (CSA, CAD, ITAM/ITOM/SecOps/SPM Implementation Specialist) and extensive experience as a ServiceNow developer, with proficiency in scoped application development, platform customization, and scripting (JavaScript, Glide API)Strong knowledge of ServiceNow ITOM (Discovery, Service Mapping) and ITAM modulesProven ability to design and manage integrations with external systems using REST, SOAP, and custom connectorsIn-depth understanding of CMDB data models, relationship mapping, and governanceExpertise in asset lifecycle automation and alignment with ITIL processesExperience with Workspaces, Employee Center, and AI featuresFamiliarity with hybrid cloud environments and integration challengesAdvanced knowledge of asset lifecycle automation and alignment with ITIL practicesPrior law firm experienceCompetenciesOutstanding problem solver and ability to lead by exampleStrong quantitative, analytical, strategic thinking and orientation to detailRelies on experience and judgment to plan and accomplish goalsExceptional customer service, initiative, and get-it-done attitudeSelf-motivated with a strong desire to contribute to the success of the department and companyCommunicate effectively at all levels within the organizationFlexible and agile, ability to reprioritize with changes in the businessAbility to work independently and under pressure in a fast-paced environmentAbility to meet deadlines and effectively complete operational and project-based assignmentsStrong organizational skills including time and task managementResponsibility, honesty, reliability, initiative, patience, attention to detail, determination, pride in work, and a desire to learnInterpersonal skills necessary to interact and work productively as part of the Technology team, delivering high-quality services to the firm and its clientsExcellent spoken and written communication; ability to present complex ideas clearly and concisely to technical and non-technical audiencesService-oriented mentality, strong ownership of assigned problems and requests, focus on timely resolution, establishment of communication with technology customers, and proactive escalation of unresolved issuesCooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.The expected annual pay range for this position is $115,000 – $170,000. Please note that the final offer amount will depend on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.We offer a full range of elective benefits including medical, health savings account (applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, employees receive firm-paid life insurance, AD&D, LTD, short-term medical benefits as well as 21 days of Paid Time Off (PTO) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.J-18808-Ljbffr