Utilities Analyst

Position OverviewResponsible for driving performance, profitability, and growth across the company's sub-dealer network. These sub-dealers operate as independent partners and compensate the company on a per-unit (per box) basis.This role serves as the primary performance owner for the indirect channel — holding partners accountable to results, optimizing dealer economics, and expanding the network by recruiting new operators. The position operates similarly to a District Manager but focuses on influencing and managing independent business owners rather than directly operating stores.Key ResponsibilitiesSub Dealer Performance & AccountabilityOversee performance across a portfolio of sub-dealer partners, ensuring alignment with company expectations for box volume, profitability, and operational standardsConduct regular business reviews with sub-dealer owners to assess performance and drive accountabilityIdentify underperforming locations and implement corrective action plans to improve resultsPartner with field teams to ensure consistent execution across sub-dealer locationsRevenue & Profit OptimizationAnalyze monthly performance, including box sales, margins, and dealer-level profitabilityIdentify trends and implement strategies to increase box volume and improve per-unit economicsDrive initiatives that maximize revenue per door while maintaining strong partner relationshipsDealer Economics & IncentivesEvaluate and optimize dealer credits, bonus structures, and incentive programsTake ownership of the existing sub-dealer compensation model and evolve it to better drive performanceEnsure incentive structures align with company profitability goals while remaining competitive for partnersSub Dealer Network ManagementOversee onboarding, transition, and ongoing management of sub-dealer locationsManage the buying and selling of sub-dealer locations to maintain a high-performing networkStrengthen relationships with top-performing partners and scale successful operatorsBusiness Development & Partner RecruitmentIdentify and recruit new sub-dealers through field networking, industry relationships, and market outreachBuild and execute a structured sub-dealer recruitment program focused on high-quality operatorsEvaluate potential partners based on business acumen, financial capability, and cultural fitField Leadership & ExecutionProvide direction, coaching, and performance oversight to managers supporting indirect locationsEnsure operational standards and sales practices are upheld across the networkAct as the primary liaison between sub-dealer partners and internal leadershipFinancial Oversight & P&L ManagementConduct monthly and quarterly P&L reviews to assess channel profitabilityUse financial insights to guide decision-making and partner conversationsHold sub-dealer partners accountable to financial performance and operational efficiencyQuality Control, Compliance & Activation OversightMonitor and enforce quality standards across all sub-dealer locations to ensure activations are accurate, compliant, and aligned with company and carrier requirementsAnalyze and manage high-risk activations, identifying patterns that may indicate fraud, abuse, or policy violationsTrack and optimize activations per kit (APK) to ensure efficient inventory utilization and minimize misuseReview and investigate flagged and false activations, implementing corrective actions with sub-dealer partners as neededMonitor customer satisfaction (CSAT) and identify trends impacting customer experience at the dealer levelDetect and address fraudulent activities or suspicious transactions, partnering with internal teams to mitigate financial and operational riskOversee and correct device pricing discrepancies and overcharges, ensuring consistent and compliant customer billing practicesAnalyze subscriber movement — churn, transfers, and abnormal activity — to identify potential issues in sales quality or customer retentionEnsure overall activation quality, including accuracy of customer data, proper documentation, and adherence to activation protocolsMonitor and improve port-in and port-out quality, reducing errors, reversals, and customer friction during transitionsHold sub-dealer partners accountable for quality performance through reporting, audits, and ongoing performance managementSystems & Process DevelopmentBuild and implement tracking systems for dealer performance, field activity, and incentive effectivenessStandardize reporting to improve visibility into sales, margins, and partner productivityContinuously improve operational processes to support the scalability and growth of the indirect channelQualifications5–10+ years of experience in retail, wireless, or multi-unit field operationsExperience managing performance across multiple locations or partners — District Manager or equivalent strongly preferredProven ability to influence and hold non-direct reports accountableStrong financial acumen, including P&L analysis and performance managementDemonstrated ability to drive results in a performance-based, sales-driven environmentExperience recruiting, onboarding, and developing talent or business partnersAbility to operate effectively in both field and analytical environments