Customer Service Representative

Role : Customer Service/Call Center Representative III Location : Schenectady NY 12345 (Onsite) Duration : 6 To 12 Months Key skills Need call center exp, troubleshooting - IT trouble shooting, technical systems, Basic computers, MS Office, Windows In this role, Remote Wind Turbine Support Technicians monitor the status and performance or wind turbines and wind farms to ensure continuous operations. Remote Wind Turbine Support Technicians troubleshoot and reset faults remotely, coordinate with onsite technicians as needed to minimize disruption of service to the power grid. Responsibilities · Real time monitoring and response of Renewable Energy power generating assets. · Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions · Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support · Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System · Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately · Follow ROC procedures to drive standardized global practices · Proficiently communicate with internal and external customers via written and verbal communication · Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools Education: Associates in technical field/high school, Job Type: Contract Shift: Morning shift Ability to commute/relocate: Schenectady, NY 12302: Reliably commute or planning to relocate before starting work (Required) Work Location: In person