Associate Performance Development Coach

About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. Role overview The Associate Performance Development Coach reporting to the Dir, Quality, Academy, and Coaching is responsible for mentoring and onboarding new hires while helping to ensure quality and productivity standards are met and sustained. This position is critical to the success of new hires joining the Care Advocate Coordinator teams by ensuring they are skilled and prepared to provide world class service to patients. A day in the life… Mentor and onboard new hires through the on-the-job learning portion of their new hire education to include: Providing job shadows and 1:1 mentoring sessions Facilitating practice for calls and cases Quality reviews through call listening and case evaluation Telephonic and Case skill-up Engage, support, and motivate new hires in their development and integration into the positive values and culture of Accolade Assess the skills of the new employee against the standards that apply to their role Lead/participate in learning workshops and/or training initiatives as needed Provide timely and appropriate analysis and feedback on the new employee's progress and support needs Contribute as required to quality assurance audits and action plans Communicate with employees in a motivating way and instill a growth mindset in the people they support Continuously look for creative techniques for coaching and mentoring to execute for employees Guide employees in effectively completing job tasks when coaching opportunities are identified Communicate with employees and/or their leaders to understand obvious or hidden root causes affecting performance while developing effective coaching and action plans to help close performance gaps Assess the strengths of employees and translate how they can use them effectively Monitor and evaluate progress of employee Maintain records and documentation and update appropriate performance monitoring reports What we are looking for… Bachelor's Degree or equivalent education and professional experience 1 year Plushcare Care Advocate Coordinator experience is preferred Training experience a plus Detail-oriented with an emphasis on quality Ability to adhere to processes and standards Demonstrate flexibility with work hours as needed Outstanding communication and interpersonal skills Skilled critical thinker Excellent organizational and problem-solving ability Ability to inspire and motivate Benefits Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. HDHP medical plan with generous employer contributions towards an HSA 401(k) Retirement Plan with matching employer contributions Paid Time Off Generous Holiday Schedule + 5 floating holidays 18 weeks of paid parental leave Subsidized commuter benefits programs Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger 1 Volunteer days per year Employee Stock Purchase Plan (ESPP) w/ employee discount Our people are the Heart of Accolade Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values: Member Obsessed For everything we do, we ask ourselves: Is this going to make our member’s life measurably better? Be Fearless We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. Stronger Together We honor the differences among one another and know that our unique perspectives drive us forward. Genuine Care We care deeply about the human beings we work with and serve. We have each other’s back. Embrace Reality We bring the data, tell the truth, and trust each other. Relentless Execution We operate with a bias for action. Take initiative, move fast & have fun. Want to learn more about who we are and what we value? Check out our Culture Book here ! Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. To review our policy around data use, visit our Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.