IT Helpdesk Level 1 Support

Department: ITCompensation: $18/hr starting ($19 after successful 90 day probation period)Level: AssociateDuties React and troubleshoot incidents with PC, Mac, iOS, Android devices Maintain/troubleshoot onsite network equipment Maintain/troubleshoot onsite WMS system Maintain and update the accurate inventory of all company assets Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference Assist in creating materials (SOP) for end-user frequently asked questions (FAQs) Escalate issues to the Level 2, Level 3 Support Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs) Troubleshoot and maintain robotics systems, including hardware and software, while documenting issues and resolutions in detailed logs. Coordinate with the IT Lead, and IT Manager when escalating level 1 and 2 tasks. Primary work location is Arlington, with flexibility to commute and provide coverage at our North Richland Hills office as needed.Powered by JazzHR